Asia Pacific Management Review Volume 18 Number 4

Internal service Quality, Customer and Job Satisfaction: Linkages and Implications for Management.. Putting the Service-Profit Chain

In this study, the impact of corporate social responsibility to corporate image, service quality, perceived value, customer satisfaction and customer loyalty was explored

This shows that service quality, perceived value, DM advertising, customer satisfaction and loyalty have become important issues on business management.. Therefore, the

The analytic results show that image has positive effect on customer expectation and customer loyalty; customer expectation has positive effect on perceived quality; perceived

(1999), “Relationship Marketing and Data Quality Management,＂ SAM Advanced Management Journal, Vol. (2004), “The Role of Multichannel Integration in Customer

Among them, service quality and sex, age, level of education, marital status, average month income and class Present notable difference... Job Pressure and service quality of

(2000), “Assessing the Effects of Quality, Value, and Customer Satisfaction on Consumer Behavioral Intentions in Service Environments,” Journal of Retailing, Vol. (2001),

Through literatures relevant to service quality, service value, customer satisfaction and customer loyalty, this research conducts study on the five aspects of the theme