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消費者3G行動加值服務採用行為之研究

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3G

[email protected] [email protected]

(3G) 3G (ARPU, average revenue per user)

3G ARPU

3G

3G

1.

(3G)

(ARPU, average revenue per user) (Arthur D. Little, 2001) 3G 3G ARPU 3G

(TAM, Technology acceptance model)

TAM Davis(1989)

(Davis, 1989 Davis et al., 1989)

3G

( ) 3G

( )

(2)

2.

2.1

1996

( 2002)

2.2

(Agarwal & Prasad, 1998 Lin, 1998 Hung et al., 2003 Yang, 2005)

Moore Benbasat(1991) Agarwal Prasad(1998) (Rogers, 1983) 3G 3G Rogers Yang(2005) (technology cluster) 1 2 H1 3G 3G H2 3G 3G

2.3

Davis 1989

(Fishbein & Ajzen, 1975 Ajzen& Fishbein, 1980)

(PU, perceived usefulness) (PEOU, perceived ease of use)

(Mathieson et al., 2001)

(Taylor & Todd, 1995)

(Davis, 1989 Davis et

al., 1989)

Davis (1989)

(Davis et al., 1989 Taylor & Todd, 1995)

(Davis et al., 1989 Taylor & Todd, 1995)

(3)

(Davis et al., 1989)

Igbaria (1997)

Karahanna (1999) Windows

Lin

Lu(2000) Moon Kim(2001)

(Hung et al.,

2003 Bruner & Kumar, 2005 Yang, 2005)

(Hung et al., 2003)

(Bruner & Kumar, 2005 Wu & Wang, 2005 Luarn & Lin, 2005)

(Wu & Wang, 2005 Luarn & Lin, 2005)

(Hung et al., 2003 Bruner & Kumar, 2005)

(Davis, 1989 Karahanna et al., 1999 Moon & Kim, 2001)

TAM 3 4 5 7 8 H3 3G 3G H4 3G 3G H5 3G 3G H7 3G 3G H8 3G 3G

2.4

(Hung et al., 2003 Luarn & Lin, 2005

Wu & Wang, 2005) Constantinides(2002)

(Schultz, 2001) Luarn Lin(2005)

Wu Wang(2005) 6 H6 3G 3G 3G 1 1

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3.

3.1

3.1.1

Rogers(1995) (innovativeness)

(Hung et al., 2003 Yang, 2005)

Likert

1 5 (1 5 )

3.1.2

Davis(1989)

3G

(Davis, 1989 Karahanna & Straub, 1999 Hung et al., 2003) 3G Likert 1 5 (1 5 )

3.1.3

Davis(1989) 3G

(Davis, 1989 Moore & Benbasat, 1991 Karahanna & Straub, 1999)

3G Likert 1 5 (1 5 )

3.1.4

3G (Hung et al., 2003 Luarn & Lin, 2005 Wu & Wang, 2005)

3G Likert 1 5 (1 5 ) 3G

3.1.5

Taylor Todd(1995) 3G (Taylor & Todd, 1995) 3G Likert 1 5 (1 5 )

3.1.6

Fishbein Ajzen(1975) 3G

(5)

(Taylor & Todd, 1995 Karahanna & Straub, 1999) 3G Likert 1 5 (1 5 )

3.2

(pilot-test) (item analysis) Cronbach’s Cronbach’s 0.724 0.887 (Nunnally, 1978) 3G

3.3

(2006) 57.5% 21 30 54.2% Marsh Hau (1999) 3 4 100 200 ( 2003) 200 500 98% 269

4.

4.1

(50.2%) (57.2%) 3G (75.9%) 10 3G (51.7%) 10 30 41.4% 100 (58.6%) 101 200 24.1% 3G MP3 (48.28%) MMS (37.93%) (27.59%) (24.14%) MV (13.79%) JAVA (13.79%) (13.79%) 3G (78.8%) (52.4%) (43.5%) 3G 100

4.2

LISREL 8.52 (maximum likelihood) (measurement

model) (structural model)

4.2.1

(6)

factor analysis)

Hair (1998)

χ2

=387.102 p<0.01 GFI=0.884

(χ2/df= 2.225<3 NFI=0.936>0.9

NNFI=0.949>0.9 CFI=0.961>0.9 IFI=0.962>0.9

RFI=0.915>0.9 PNFI=0.705>0.5 PGFI=0.617>0.5) 0.621 0.990 0.968 0.984 0.877 0.933

4.2.2

χ2 =382.852 p<0.01 GFI=0.885 (χ2/df=2.151<3 NFI=0.938>0.9 NNFI=0.953>0.9

CFI=0.964>0.9 IFI=0.964>0.9 RFI=0.919>0.9

PNFI=0.723>0.5 PGFI=0.623>0.5) t 1.96( =0.05) 2.58( =0.01) 2 2 2 (0.06, t=1.00) (-0.09, t=-1.49) (0.25, t=3.84) (0.38, t=5.29) (0.37, t=5.41) (0.44, 6.99) (-0.21, t=-4.14) (0.64, t=7.79) 1 1: H1 IPU(+) 0.06 H2 IPEOU(+) 0.25**

H3 PEOUPU(+) O.38**

H4 PUA(+) 0.44** H5 PEOUA(+) 0.37** H6 PCBI(-) -0.21** H7 PUBI(-) -0.09 H8 ABI(+) 0.64** ** p<0.01

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5.

3G (Davis, 1989) 3G 3G 3G 3G (78.8%) 3G (1) (2) 3G (1) 3G 3G (2) ( NSC94-2416-H-390-005) [1] 2002 [2] LISREL 2003 [3] http://www.find.org.tw/find/home.aspx?page= many&id=154 2006

[4] Agarwal, R and J. Prasad, “A Conceptual and

Operational Definition of Personal

Innovativeness in the Domain of Information Technology,” Information Systems Research, 9(2), 1998, pp. 204-215.

[5] Ajzen, I. and M. Fishbein, “Understanding

Attitudes and Predicting Social Behavior,” Englewood Cliffs, NJ: Prentice-Hall, 1980.

[6] Arthur D. Little, “Key Success Factors for

M-Commerce,” http://www.adlittle.com, 2001.

[7] Bruner, G. C. and A. Kumar, “Explaining

Consumer Acceptance of Handheld Internet Devices,” Journal of Business Research, 58(5), 2005, pp. 553-558.

[8] Constantinides, E., “The 4S Web-Marketing

Mix Model,” Electronic Commerce Research and Applications, 1(1), 2002, pp. 57-76. [9] Davis, F. D., “Perceived Usefulness, Perceived

Ease of Use, and User Acceptance of Information Technology,” MIS Quarterly, 13(3), 1989, pp. 319-340.

(8)

[10] Davis, F. D., R. P. Bagozzi, and P. R. Warshaw, “User Acceptance of Computer Technology: A Comparison of Two Theoretical Models,” Management Science, 35(8), 1989, pp. 982-1003.

[11] Fishbein, M. and I. Ajzen, “Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research,” Reading, MA: Addison-Wesley, 1975.

[12] Hair, J. F. Jr., R. E. Anderson, R. L. Tatham, and W. C. Black, “Multivariate Data Analysis (5th ed.),” Prentice-Hall, Englewood Cliffs, 1998.

[13] Hung, S. Y., C. Y. Ku, and C. M. Chang, “Critical Factors of WAP Services Adoption: An Empirical Study,” Electronic Commerce Research and Applications, 2(1), 2003, pp. 46-60.

[14] Igbaria, M., N. Zinatelli, P. Cragg, and A. L. M. Cavaye, “Personal Computing Acceptance Factors in Small Firms: A Structural Equation Model,” MIS Quarterly, 21(3), 1997, pp. 279-302.

[15] Karahanna, E., D. W. Straub, and N. L.

Chervany, “Information Technology Adoption Across Time: A Cross-Sectional Comparison of Pre-Adoption and Post-Adoption Beliefs,” MIS Quarterly, 23(2), 1999, pp. 183-213.

[16] Lin, C. A., “Exploring Personal Computer

Adoption Dynamics,” Journal of Broadcasting & Electronic Media, 42(1), 1998, pp. 95-112.

[17] Lin, C. C. J. and H. Lu, “Towards An

Understanding of the Behavioural Intention to Use A Web Site,” International Journal of Information Management, 20(3), 2000, pp. 197-208.

[18] Luarn, P. and H. H. Lin, “Toward An

Understanding of The Behavioral Intention to Use Mobile Banking,” Computers in Human

Behavior, 21(6), 2005, pp. 873-891.

[19] Marsh, H. W. and K. T. Hau, “Confirmatory Factor Analysis: Strategies for Small Sample Size,” In R. H. Hoyle (Eds.), Statistical Strategies for Small Sample Size, Sage, Thousand Oaks, 1999, pp. 251-306.

[20] Mathieson, K., E. Peacock, and W. W. Chin, “Extending the Technology Acceptance Model: The Influence of Perceived User Resources,” DATA BASE for Advances in Information Systems, 32(3), 2001, pp. 86-112.

[21] Moon, J. W. and Y. G.. Kim, “Extending the TAM for A World-Wide-Web Context,” Information & Management, 38(4), 2001, pp. 217-230.

[22] Moore, G. C. and I. Benbasat, “Development of

An Instrument of Measure the Perceptions of

Adopting An Information Technology

Innovation,” Information Systems Research, 2(3), 1991, pp. 192-222.

[23] Nunnally, J. C., Psychometric Theory,

McGraw-Hill, New York, 1978.

[24] Rogers, E. M., Diffusion of Innovations, 3rd Edition, New York, Free Press, 1983.

[25] Schultz, B., “The M-commerce Fallacy,”

Network World, 18(9), 2001, pp. 77-82.

[26] Taylor, S. and P. A. Todd, “Understanding

Information Technology Usage: A Test of Competing Models,” Information Systems Research, 6(2), 1995, pp. 144-176.

[27] Wu, J. H. and S. C. Wang, “What Drives

Mobile Commerce? An Empirical Evaluation of the Revised Technology Acceptance Model,” Information & Management, 42(5), 2005, pp. 719-729.

[28] Yang, K. C. C., “Exploring Factors Affecting the Adoption of Mobile Commerce in Singapore,” Telematics and Informatics, 22(3), 2005, pp. 257-277.

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