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A Study on Factors of Buying Hybrid Electric

Vehicles by Consumers

100

100

100

100

6

6

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A Study on Factors of Buying Hybrid Electric

Vehicles by Consumers

Student: Mong-Hong Shih Advisor: Chyan Yang Feng-Pien Chin

A Thesis

Submitted to Institute of Business and Management College of Management

National Chiao Tung University

in Partial Fulfillment of the Requirements for the Degree of

Master of

Business Administration

June 2011

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I

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A Study on Factors of Buying Hybrid Electric Vehicles by Consumers

Student Mong-Hong Shih Advisors Chyan Yang Feng-Pien Chin

Institute of Business and Management National Chiao Tung University

ABSTRACT

People use energy resources from industrial revolution such as coal mine and petroleum, because of developing quickly, these resources are consumed quickly, but these resources are hidden under the ground for many long years, people now have to build a new energy resources supplying model. Hybrid Electric Vehicle (HEV) becomes popular in

Transportation industry, this research will discuss consumer’s acceptance of HEV.

This research is combined technology acceptance model (TAM) and theory of planned behavior (TPB), analyzes influencing factors of buying HEV by consumers. This research’s questionnaire is filled in by Taiwan consumers. This research makes some suggestions in business

application and academic application.

Keywords hybrid electric vehicle, technology acceptance model, theory of planned behavior

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III

2011 6 28

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... ABSTRACT... ... ... ... ... ...1 1.1 ...1 1.2 ...6 1.3 ...6 1.4 ...8 ...9 2.1 ...9 2.2 ...11 ...13 3.1 ...13 3.2 ...14 3.3 ...15 3.4 ...16 3.5 ...17 ...20 4.1 ...20 4.2 ...23 4.3 ...25 4.4 ...27

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V 5.1 ...32 5.2 ...33 5.3 ...38 ...40 ...46 ...47 ...48 ...51 ...52

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...15 ...16 ...20 ...22 Cronbach s ...23 ...24 ...25 ...27 ...28 ...28 ...30 ...31 ...38

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VII ...1 / ...2 ...2 ...4 Prius...4 RX450h...5 Insight Hybrid...6 CT200h...7 ...9 ...10 ...11 ...13 ...18 ...19 ...29 ...35 ...37

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1.1

2%

1899

PHEV (Plug-in Hybrid Electric Vehicle,

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2

/

Energy Trend

(Hybrid Electrical Vehicle HEV)

Prius( )

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98 8 ( ) ( ) FTP75 ( ) ( ) ( ) FTP75 2010 3500 2010 RX450h( ) 2155 2011 920 Insight Hybrid( ) 99.9 CT200h( ) 2011 2010

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4

RX450h

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CT200h Prius Prius 2009 Prius 20 8 2008 Prius 10% Prius 2010 10 200 2011 1 2 47% 2011 4 100 Prius 60% 2000 97% Insight 2009 2011 Elantra 2010

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6 Energy Trend 1.2 1.3 (SEM)

(16)
(17)

8

1.4

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2.1 (Theory of Planned Behavior,TPB)

Ajzen 1991

(Theory of Reasoned Action,TRA, Fishbein & Ajzen, 1975; Ajzen & Fishbein, 1980)

(Attitude) (Subjective Norm)

(Behavior Intention) (Behavior)

(Fishbein& Ajzen, 1980)

(Fishbein & Ajzen,1975)

(Perceived Behavior Control, PBC)

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10 (Ajzen,1985) Ajzen(1991) (Consumer Behavior) Peter Olson 1987 Chechen Liao (2007) SP Kalafatis (1999)

Ya-Yueh Shih Kwoting Fang(2004)

Lane Potter(2007) Guido(2008) Biddle(2008) (Bamberg& Schmidt, 2003 Kerr et al., 2010)

(20)

2.2 (Technology Acceptance Model, TAM)

Davis(1989) (Technology Acceptance Model, TAM)

(Fishbein & Ajzen, 1975; Ajzen & Fishbein, 1980))

Davis (Perceived

Usefulness) (Perceived Ease of Use)

(Davis, 1986)

(Davis, 1989 Moon &Kim, 2001)

(Koufaris, 2003 Hsu&

Lu, 2007) Hiraoka(2009)

(2010)

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(22)

3.1 H1 H2 H3 H4 H5 H6 H7

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14

3.2

(Davis, 1989 Davis, et al., 1989)

H1 H1 H1 H1 H2 H2 H2 H2

(Davis, 1989 Moon &Kim, 2001) (2009) H3 H3 H3 H3 H4 H4 H4 H4

(Davis, 1989 Fishbein& Ajzen, 1975) (2010)

(Ajzen& Fishbein, 1977) H5 H5 H5 H5 Ajzen(1991)

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H6 H6 H6 H6 H7 H7 H7 H7 3.3 Likert 1 2 3 4 5 Davis(1989) (2010) Davis(1989) (2010)

Taylor and Todd(1995) Biddle(2008)

Taylor and Todd(1995) Biddle(2008)

Taylor and Todd(1995) Biddle(2008)

Taylor and Todd(1995) Biddle(2008)

(25)

16 1. 2. 3. 1. 2. 3. 1. 2. 3. 1. 2. 3. ( / ) 1. 2. 3. 1. 2. 3. 3.4

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354 308 87.01% Thompson(1998,2000) 10 3.5 (Reliability Analysis) (Kerlinger, 1992) 0.5 ( , 2005) Cronbach s (Validity Analysis)

(Convergent Validity) (Discriminant

Validity)

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18 SPSS12.0 Amos17.0 Amos17.0 PEOU PU Attitude PBC SN BI X1 X18 e1 e18

e19 e20 e21

Amos17.0 PEOU X1 e1 1 1 X2 e2 1 X3 e3 1 PU X4 e4 1 1 X5 e5 1 X6 e6 1 PBC X10 e10 1 1 X11 e11 1 X12 e12 1 SN X13 e13 1 1 X14 e14 1 X15 e15 1 Attitude X7 e7 1 1 X8 e8 1 X9 e9 1 BI X16 e16 1 1 X17 e17 1 X18 e18 1 e20 1 e21 1 e19 1

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PEOU X1 e1 1 X2 e2 1 PU X4 e3 1 X5 e4 1 Attitude X7 e5 1 X8 e6 1 PBC X10 e7 1 X11 e8 1 SN X13 e9 1 X14 e10 1 BI X16 e11 1 X17 e12 1 X15 e13 1 1 X12 e14 1 1 X9 e15 1 1 X6 e16 1 1 X3 e17 1 1 X18 e18 1 1

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20 Cronbach s 4.1 157 51.0% 51.0% 151 49.0% 100.0% 20 ( ) 77 25.0% 25.0% 21-30 190 61.7% 86.7% 31-40 36 11.7% 98.4% 41-50 5 1.6% 100.0% 51-60 0 0.0% 100.0% 61 0 0.0% 100.0% ( ) 2 0.6% 0.6% 22 7.1% 7.8%

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( ) ( ) 24 7.8% 15.6% ( ) 161 52.3% 67.9% ( ) 99 32.1% 100.0% 165 53.6% 53.6% 143 46.4% 100.0% 10000 ( ) 152 49.4% 49.4% 10001-20000 87 28.2% 77.6% 20001-30000 36 11.7% 89.3% 30001-40000 15 4.9% 94.2% 40001-50000 12 3.9% 98.1% 50000 6 1.9% 100.0% 60% 25% 11.7% 2% ( ) 52% 32% ( ) 15.6% 53.6% 46.4% 49.4% 28.2% 22.4% 3.76 0.857 0.937 3.66

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22 3.38 1.109 1.190 3.52 0.945 0.980 3.68 0.907 1.038 1. 3.808 0.854 2. 3.854 0.874 3. 3.773 0.927 1. 3.747 0.906 2. 3.867 0.876 3. 3.659 0.984 1. 4.003 0.759 2. 3.844 0.907 3. 3.890 0.835 1. 3.403 1.181 2. 3.575 1.100 3. ( / ) 3.494 1.117 1. 3.558 0.952

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( ) 2. 3.575 0.954 3. 3.786 0.906 1. 3.792 0.907 2. 3.685 1.037 3. 3.685 1.018 4.2 Cronbach s Cronbach s 0.7 0.803 0.847 (Nunnally, 1967) Cronbach s

CronbachCronbach s CronbachCronbach s s s

0.844 3 0.836 3 0.831 3 0.847 3 0.803 3 0.834 3 0.531 0.755 0.5 0.802 0.847

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24 .576 0.835 .559 .754 .706 0.838 .560 .632 .539 0.834 .755 .589 .636 0.847 .662 ( / ) .648 .632 0.802 .562 .531 .534 0.827 .678 .631

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4.3

(Factor

Loading) (Average Variance extracted, AVE)

AVE

18 0.729

0.869 0.7 (Fornell & Larcker, 1981)

6 0.576 0.649 Fornell and Larcker(1981) 0.5 0.5 0.759 0.629 0.747 0.868 0.840 0.633 0.749 0.795 0.734 0.628 0.869

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26 ( ) 0.797 0.649 0.814 ( / ) 0.805 0.795 0.576 0.749 0.729 0.731 0.614 0.823 0.795 6

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PEOUPEOUPEOUPEOU PUPUPUPU AttitudeAttitudeAttitudeAttitude PBCPBC PBCPBC SNSNSNSN BIBIBIBI PEOU PEOU PEOU PEOU .793.793.793.793 PU PU PU PU .703 .796.796.796.796 Atti Atti Atti Atti .624 .728 .792.792.792.792 PBC PBC PBC PBC .691 .486 .431 .806.806 .806.806 SN SN SN SN .611 .429 .381 .707 .759.759 .759.759 BI BI BI BI .664 .714 .696 .611 .592 .784.784.784.784 4.4 1.893

Carmines McIver(1981) 2.0 3.0 RMSEA

0.054 Browne Cudeck(1993) 0.08 GFI

0.921 Hair(1998) 0.90 AGFI

Jöreskog Sörbom(1989) 0.85

0.892 NFI 0.926 Bentler Bonett(1980)

0.9 Bollen(1989) IFI 0.80

0.963 CFI 0.963 Bentler(1990)

0.9 Tucker Lewis(1973) TLI 0.9

0.955 PGFI GFI (Mulaik et al., 1989)

PNFI NFI (James, Mulaik, Brett, 1982) 0.5

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28 X2/d.f. 1.893 <2.00 RMSEA 0.054 <0.08 GFI 0.921 >0.90 AGFI 0.892 >0.85 NFI 0.926 >0.90 IFI 0.963 >0.80 TLI 0.955 >0.90 CFI 0.963 >0.90 PGFI 0.673 >0.50 PNFI 0.756 >0.50 4.5 p-value

pppp----valuevaluevaluevalue

0.221 0.074 0.010

0.703 0.082 <0.001

0.572 0.067 <0.001

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( ) 0.316 0.100 <0.001 0.171 0.057 0.037 0.219 0.074 0.011 p-value<0.05 0.100 0.057 p-value 0.001 0.010 0.037 0.011 .221* .703* .572* .307* .316* .171* .219*

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30 =0.221 p-value 0.01 H1 =0.703 p-value 0.001 H2 =0.572 p-value 0.001 H3 =0.307 p-value 0.001 H4 =0.316 p-value 0.001 H5 =0.171 p-value 0.037 H6 =0.219 p-value 0.011 H7 H1 H2 H3 H4 H5 H6 H7 TAM TPB

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0.070 0.127 0.216 0.413 0.307 0.181 0.488 0.316 0.316 0.171 0.171 0.219 0.219 0.413 0.488 Amos17.0

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32 5.1 0.3 3.7 0.703 0.413 3.6 0.488 Biddle(2008) Lane Potter(2007) Ajzen Madden(1986)

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p-value 0.037 p-value 3.40 3.57 3.40 3.70 p-value 0.037 3.78 3.55 3.57 AVE 5.2 (Green

(43)

34 Prius ( / )

(44)

General Motors/Kim Smith

(45)

36

(46)

Coulomb Technologies

Coulomb Technologies

50%

(47)

38 (Ansoff, 1957) 5.3 21 30 20 25 45 (1999) B X Y B 1964 X 1965 1979 Y 1980 (2002) 86.7% Y

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46.4%

(49)

40 (2002) (2005) , (2010) , pp272-294 (2009) -(1999) ,

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Ajzen, I. (1991) The theory of planned behavior, Organizational Behavior and Human

Decision Processes, 50(2), 179-211.

Ajzen, I., Fishbein, M. (1977) Attitude-behavior relations: A theoretical analysis and

review of empirical research, Psychological BulletinVolume 84, Issue 5, September 1977, Pages 888-918

Ajzen, I., Madden, T. J. (1986) Prediction of goal-directed behavior: Attitudes,

intentions, and perceived behavioral control. Journal of Experimental Social Psychology, 22, pp. 453-474.

Ansoff,I. (1957) Strategy for Diversification, Harvard Business Review, 35(5),

pp.113-124

Bagozzi, R. P., Yi, Y. (1988) On the evaluation of structural equation models, Journal

of the Academy of Marketing Science, Volume 16, Number 1, pp.74-94

Bamberg S., Schmidt, P. (2003) Incentives, Morality, Or Habit? Predicting Students’

Car Use for University Routes With the Models of Ajzen, Schwartz, and Triandis, Environment and behavior

Bentler, P. M.(1990) Comparative fit indexes in structural models. Psychological

bulletin, Vol. 107, No, 2, pp. 238-246

Bentler, P. M., Bonett, D. (1980) Significance tests and goodness of fit in the analysis

of covariance structures. Psychological Bulletin, 88(3), pp. 588-606.

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Bollen, K.A. (1989) A new incremental fit index for general structural equation models.

Sociological Method and Research, 17, pp. 303-316

Browne, M. W., Cudeck, R. (1993) Alternative ways of assessing model fit. In K. A.

Bollen & J. S. Long(Eds.), Testing structural equation models. Newbury Park, CA: Sage. pp. 136-162

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Analysis of covariance structures, In G. Bohrnstedt and E. Borgatta (eds.), Social Measurement: Current Issues. Sage, Beverly Hills, pp. 61–73

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Hiraoka, C. (2009) Forming the conceptual framework into a research model,

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46

附錄一

附錄一

附錄一

附錄一

汽車耗能標準

汽車耗能標準

汽車耗能標準

汽車耗能標準

小客車耗能標準(轎式、旅行式) 車輛總排氣量等級 車輛總排氣量等級車輛總排氣量等級 車輛總排氣量等級((((立方公分立方公分立方公分)))) 立方公分 耗能標準耗能標準((((公里耗能標準耗能標準 公里公里////公升公里公升公升公升)))) 1200 以下 16.2 1200~1800 13.0 1800~2400 11.4 2400~3000 10.0 3000~3600 9.2 3600~4200 8.5 4200~5400 7.2 5400 以上 6.5 資料來源:全國法規資料庫 小貨車、兩用車和小客車(非轎式、非旅行式)耗能標準 車輛總排氣量等級 車輛總排氣量等級車輛總排氣量等級 車輛總排氣量等級((((立方公分立方公分立方公分)))) 立方公分 耗能標準耗能標準((((公里耗能標準耗能標準 公里公里////公升公里公升公升公升)))) 1200 以下 10.9 1200~1800 9.9 1800~2400 8.9 2400~3000 8.6 3000~3600 7.6 3600~4200 7.0 4200~5400 6.7 5400 以上 6.1 資料來源:全國法規資料庫

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附錄

附錄

附錄

附錄二

汽車能源效率標示格式圖例

汽車能源效率標示格式圖例

汽車能源效率標示格式圖例

汽車能源效率標示格式圖例

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48

附錄

附錄

附錄

附錄三

問卷正式版本

問卷正式版本

問卷正式版本

問卷正式版本

消費者購買油電混合車因素之研究

消費者購買油電混合車因素之研究

消費者購買油電混合車因素之研究

消費者購買油電混合車因素之研究

/ E-mail ben200215@yahoo.com.tw 1. 2. 3.

(58)

1. 2. 3. 1. □ □ 2. □ □ 3. □ □ 1. □ □ □ □ 2. □ □ □ □ 3. ( / ) □ □ □ □

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50 1. □ □ □ □ □ 2. □ □ □ □ □ 3. □ □ □ □ □ 1. □ □ □ □ □ 2. □ □ □ □ □ 3. □ □ □ □ □ 20 ( ) 21-30 31-40 41-50 51 -60 61 ( ) ( ) ( ) ( ) 10000 ( ) 10001-20000 20001-30000 30001-40000 40001-50000 50000

(60)

附錄

附錄

附錄

附錄四

結構模型分析

結構模型分析

結構模型分析

結構模型分析結果

結果

結果

結果

PEOU .58 X1 e1 .76 .56 X2 e2 .75 .75 X3 e3 .87 .49 PU .71 X4 e4 .84 .56 X5 e5 .75 .63 X6 e6 .79 PBC .64 X10 e10 .80 .66 X11 e11 .81 .65 X12 e12 .80 SN .63 X13 e13 .79 .56 X14 e14 .75 .53 X15 e15 .73 .55 Attitude .54 X7 e7 .73 .76 X8 e8 .87 .59 X9 e9 .77 .67 BI .53 X16 e16 .73 .68 X17 e17 .82 .63 X18 e18 .79 .70 .32 .17 .22 .31 .69 .71 .61 e20 e21 e19 .57 .22

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52

附錄

附錄

附錄

附錄五

三大世代

三大世代

三大世代

三大世代買車考率因素優先順位

買車考率因素優先順位

買車考率因素優先順位

買車考率因素優先順位

排位 世代 B 世代 X 世代 Y 世代 1 結構安全 結構安全 結構安全 2 售後服務 售後服務 乘坐舒適 3 乘坐舒適 乘坐舒適 操作方便 4 操作方便 購買價格 售後服務 5 品牌形象 操作方便 耐用性 6 耐用性 外型 外型 7 口碑 口碑 ABS 8 ABS 耐用性 口碑 9 品牌 品牌形象 車身大小 10 購買價格 車身大小 配備好壞 資料來源:李文宏(2002) 世代別汽車購買行為

參考文獻

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