所有權、組織信任與組織公民行為關係之研究 吳信陵、楊豐華
E-mail: 321510@mail.dyu.edu.tw
摘 要
本研究旨在探討心理所有權對於員工組織信任的影響，以及其組織信任對心理所有權與組織公民行為關係之中介效果。在 依變項「組織公民行為」中，分成三個子構面，分別為堅守本份行為、人際利他行為、組織公益行為，分別探討此三個構 面對於自變項心理所有權之影響，以及「組織信任」是否具中介效果作用。 本研究係以中華郵政員工為研究對象，採立意 取樣方式發放問卷，受試者為中華郵政員工，與該員工的直屬主管，樣本採對偶方式，總計有654筆配對資料有效樣本。
研究結果顯示，心理所有權對組織信任與組織公民行為三個子構面均有顯著正向影響，組織信任對組織公民行為亦有顯著 正向影響，組織信任對於心理所有權與組織公民行為之關係會產生部分中介效果。
關鍵詞 : 組織信任、心理所有權、組織公民行
目錄
內容目錄 中文摘要 ．．．．．．．．．．．．．．．．．．．．．iii 英文摘要 ．．．．．．．．．．．．．．．．．
．．．．iv 誌謝辭 ．．．．．．．．．．．．．．．．．．．．．vi 內容目錄 ．．．．．．．．．．．．．．．．
．．．．．vii 表目錄 ．．．．．．．．．．．．．．．．．．．．．ix 圖目錄 ．．．．．．．．．．．．．．．
．．．．．．x 第一章 緒論．．．．．．．．．．．．．．．．．．．1 第一節 研究背景問題與動機．．．
．．．．．．．1 第二節 研究問題與目的．．．．．．．．．．．．3 第三節 研究流程．．．．．．．．．
．．．．．．4 第二章 文獻探討．．．．．．．．．．．．．．．．．5 第一節 心理所有權．．．．．．．
．．．．．．．5 第二節 組織信任．．．．．．．．．．．．．．．9 第三節 組織公民行為．．．．．
．．．．．．．．18 第四節 心理所有權與組織信任．．．．．．．．．28 第五節 組織信任與組織公民 行為關係．．．．．．29 第六節 心理所有權與組織公民行為關係．．．．．30 第七節 心理所有權、組 織信任與組織公民行為關係32 第三章 研究設計．．．．．．．．．．．．．．．．．34 第一節 研究架構．．．
．．．．．．．．．．．．34 第二節 研究假說．．．．．．．．．．．．．．．35 第三節 研究對象與資料 收集．．．．．．．．．．38 第四節 變項的操作性定義與衡量．．．．．．．．39 第五節 資料的分析 方法．．．．．．．．．．．．41 第四章 實證結果．．．．．．．．．．．．．．．．．44 第一節 描述性統計 分析．．．．．．．．．．．．45 第二節 信度分析．．．．．．．．．．．．．．．47 第三節 效度分 析．．．．．．．．．．．．．．．48 第四節 差異分析．．．．．．．．．．．．．．．50 第五節 相 關分析．．．．．．．．．．．．．．．53 第六節 迴歸分析．．．．．．．．．．．．．．．54 第五章 結 論與建議．．．．．．．．．．．．．．．．59 第一節 研究結論．．．．．．．．．．．．．．．59 第二節 研究限制．．．．．．．．．．．．．．．63 第三節 管理實務建議．．．．．．．．．．．．．63 第四 節 後續研究建議．．．．．．．．．．．．．64 參考文獻 ．．．．．．．．．．．．．．．．．．．．．66 附錄 正式研究問卷．．．．．．．．．．．．．．．85 表目錄 表 2- 1信任的定義．．．．．．．．．．．．．．．．．11 表 2- 2組織信的構面．．．．．．．．．．．．．．．．17 表 2- 3西方組織公民行為的構面．．．．．．．．．．．23 表 2- 4華人的組織公民行為構面．．．．．．．．．．．26 表 2- 5中西方組織公民行為構面比較．．．．．．．．．27 表 4- 1中華郵政北、中、南、東問卷回收率．．．．．．44 表 4- 2中華郵政結構描述分析．．．．．．．．．．．．45 表 4- 3 中華郵政主管與員工信度分析表．．．．．．．．48 表 4- 4心理所有權之ANOVA分析檢定 ．．．．．．．．50 表 4- 5組 織信任之ANOVA分析檢定 ．．．．．．．．．51 表 4- 6堅守本分之組織公民行為ANOVA分析檢定 ．．．51 表 4- 7人際 利他之組織公民行為ANOVA分析檢定 ．．．52 表 4- 8組織公益之組織公民行為ANOVA分析檢定 ．．．52 表 4- 9各構面 之相關係數．．．．．．．．．．．．．．54 表 4-10控制變項對組織公民行為關之迴歸分析表．．．．55 表 4-11控制變 項、心理所有權對組織信任關係之迴歸分析表．．．．．．．．．．．．．．．．．．．．．56 表 4-12組織信任對組織 公民行為關係之階層迴歸分析表．57 表 4-13心理所有權、組織信任對組織公民行為關係之階層迴歸分析表．．．．．．
．．．．．．．．．．．58 表 5- 1研究結果彙整．．．．．．．．．．．．．．．．62 圖目錄 圖 3-1研究架構．．．．．
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