Accession number:20084911759087
Title:Perspective service innovation to self-service technologies attitude impact factors
Authors:Chen, K.C. (1); Lin, S.Y. (1); Chen, C.Y. (1); Wang, C.F. (1) Author affiliation:(1) Department of Business Administration, Asia University, Taiwan
Corresponding author:Chen, K. C.
(kcchen@asia.edu.tw)
Source title:Proceedings of the 4th IEEE International Conference on Management of Innovation and Technology, ICMIT
Abbreviated source title:Proc. IEEE Int. Conf. Manage. Innov.
Technol., ICMIT
Monograph title:Proceedings of the 4th IEEE International
Conference on Management of Innovation and Technology, ICMIT Issue date:2008
Publication year:2008 Pages:888-893
Article number:4654484 Language:English
ISBN-13:9781424423309
Document type:Conference article (CA)
Conference name:4th IEEE International Conference on Management of Innovation and Technology, ICMIT
Conference date:September 21, 2008 - September 24, 2008 Conference location:Bangkok, Thailand
Conference code:74299
Publisher:Inst. of Elec. and Elec. Eng. Computer Society, 445 Hoes Lane - P.O.Box 1331, Piscataway, NJ 08855-1331, United States Abstract:Service innovation has a positive impact on the
performance of new services. Considering service costs, service efficiency, decrease of the heterogeneity and perish ability of
service, many enterprises adopted Self-Service Technologies (SSTs) into their service process. This paper explored service innovation to SSTs attitude impact factor that is based on service innovation model by Hertog & Bilderbeek (1999). This study combines relative service innovation theories, and creating a research model, and analyze the causal path of SSTs attitude. This paper utilizes
LISREL software analyze the relations between latent variables and to examine the fitness of research model. This study purpose is to find impact factors of service innovation to SSTs that use multi media kiosk (MMK) for case study. The result display Technology Readiness Index (TRI) and Technology Anxiety (TA) are affected by service innovation that is positive highly correlation. © 2008 IEEE.
Number of references:20 Main heading:Innovation
Controlled terms:Technology - Turbulent flow
Uncontrolled terms:Case studies - Causal paths - Display
technologies - Impact factors - Latent variables - Multi medias - New services - Research models - Service costs - Service innovation - Service innovations - Service processes - SSTs - TA - TRI
Classification code:631.1 Fluid Flow, General - 901 Engineering Profession - 912 Industrial Engineering and Management
DOI:10.1109/ICMIT.2008.4654484 Database:Compendex
Compilation and indexing terms, Copyright 2009 Elsevier Inc.
