The Study on the Influence of Employees’Job Satisfaction and Organizational Commitment on Organizational Citizenship Be
呂秋宜、高立箴
E-mail: 9707153@mail.dyu.edu.tw
ABSTRACT
Globalization and market liberalization pose new challenges for many state-owned banks and credit unions in Taiwan. In order to compete in the global marketplace, state-owned banks and credit unions have often used merger as a mean to increase their global visibility and used privatization as a mean to increase efficiency. On the other hand, the job security has become a major issue for employees of these state-owned banks and credit unions since mergers often involve lay-offs and branch closures. The purpose of this study, hence, is to investigate the effects of mergers and privatization on various job performance indicators, such as job satisfaction, organizational commitment, and organizational citizenship behavior. Based on a random sampling survey of employees of the Land Bank of Taiwan, the study has concluded that there is a positive relationship between job satisfaction and organizational
commitment. Further, both job satisfaction and organizational commitment have a positive relationship with organizational citizenship behavior.
Keywords : job satisfaction ; organizational commitment ; organizational citizenship behavior Table of Contents
內容目錄 中文摘要 ．．．．．．．．．．．．．．．．．．．．． iii 英文摘要 ．．．．．．．．．．．．．．．．
．．．．． iv 誌謝辭 ．．．．．．．．．．．．．．．．．．．．． v 內容目錄 ．．．．．．．．．．．．．．．
．．．．．． vi 表目錄 ．．．．．．．．．．．．．．．．．．．．． vii 圖目錄 ．．．．．．．．．．．．．
．．．．．．．． viii 第一章 緒論．．．．．．．．．．．．．．．．．．． 1 第一節 研究背景．．．．．
．．．．．．．．．． 1 第二節 研究動機．．．．．．．．．．．．．．． 5 第三節 研究目的．．．．
．．．．．．．．．．． 7 第四節 研究對象與範圍．．．．．．．．．．．． 8 第五節 研究流程．．．
．．．．．．．．．．．． 8 第二章 文獻探討．．．．．．．．．．．．．．．．． 10 第一節 工作滿足．
．．．．．．．．．．．．．． 10 第二節 組織承諾．．．．．．．．．．．．．．． 14 第三節 工作滿 足與組織承諾之關係．．．．．．． 18 第四節 組織公民行為．．．．．．．．．．．．． 20 第五節 工 作滿足、組織承諾與組織公民行為之關係 25 第三章 研究方法．．．．．．．．．．．．．．．．． 27 第一節 研究架構．．．．．．．．．．．．．．． 27 第二節 研究假設．．．．．．．．．．．．．．． 27 第三 節 研究變項之操作性定義與衡量．．．．．． 29 第四節 研究設計．．．．．．．．．．．．．．． 34 第五節 資料分析方法．．．．．．．．．．．．． 37 第四章 研究結果分析．．．．．．．．．．．．．．． 39 第一節 樣本結構分析．．．．．．．．．．．．． 39 第二節 效度及信度分析．．．．．．．．．．．
． 41 第三節 研究假設修正與構面調整．．．．．．．． 48 第四節 描述性統計分析．．．．．．．．．
．．． 49 第五節 假設驗證．．．．．．．．．．．．．．． 54 第六節 組織承諾的中介效果驗證分析．
．．．．． 85 第五章 結論與建議．．．．．．．．．．．．．．．． 88 第一節 研究假設結果．．．．．．
．．．．．．． 88 第二節 研究意涵．．．．．．．．．．．．．．． 91 第三節 後續研究之建議．．．
．．．．．．．．． 93 第四節 研究限制．．．．．．．．．．．．．．． 93 參考文獻 ．．．．．．．．．．
．．．．．．．．．．． 95 附錄A 研究問卷．．．．．．．．．．．．．．．．． 110 表目錄 表 3- 1 工作滿足問卷 構面題項．．．．．．．．．．．． 30 表 3- 2 組織承諾問卷構面題項．．．．．．．．．．．． 31 表 3- 3 組織公民行為 問卷構面題項．．．．．．．．．． 33 表 3- 4 各營業單位分布情形．．．．．．．．．．．．． 35 表 3- 5 問卷發放及回 收情形．．．．．．．．．．．．． 36 表 3- 6 問卷發放與回收彙整表．．．．．．．．．．．． 37 表 4- 1 有效樣本結構 統計表．．．．．．．．．．．．． 40 表 4- 2 KMO值與Bartlett球形檢定表．．．．．．．．． 42 表 4- 3 工作滿足因素 分析結果．．．．．．．．．．．． 42 表 4- 4 組織承諾因素分析結果．．．．．．．．．．．． 44 表 4- 5 組織公民行為 因素分析結果．．．．．．．．．． 45 表 4- 6 信度統計量．．．．．．．．．．．．．．．．． 46 表 4- 7 工作滿足各構 面之信度．．．．．．．．．．．． 46 表 4- 8 組織承諾各構面之信度．．．．．．．．．．．． 47 表 4- 9 組織公民行為 各構面之信度．．．．．．．．．． 47 表 4- 10 工作滿足之描述性統計分析．．．．．．．．．． 50 表 4- 11 組織承諾之 描述性統計分析．．．．．．．．．． 51 表 4- 12 組織公民行為之描述性統計分析．．．．．．．． 53 表 4- 13 個人變項 對工作滿足之ANOVA分析．．．．．． 55 表 4- 14 個人變項對組織承諾之ANOVA分析．．．．．． 57 表 4- 15 個人變
項對組織公民行為之ANOVA分析．．．． 58 表 4- 16 個人變項對各構面之Scheffe多重比較分析 ．．． 60 表 4- 17 工作滿 足與組織承諾之相關分析．．．．．．．． 61 表 4- 18 組織承諾與組織公民行為之相關分析．．．．．． 62 表 4- 19 工作 滿足與組織公民行為之相關分析．．．．．． 63 表 4- 20 工作滿足對組織承諾之迴歸分析結果．．．．．． 64 表 4- 21 內 在滿足對團隊認同之迴歸分析結果．．．．．． 64 表 4- 22 內在滿足對團隊合作之迴歸分析結果．．．．．． 65 表 4- 23 內在滿足對團隊向心力之迴歸分析結果．．．．． 66 表 4- 24 外在滿足對團隊認同之迴歸分析結果．．．．．． 67 表 4- 25 外在滿足對團隊合作之迴歸分析結果．．．．．． 68 表 4- 26 外在滿足對團隊向心力之迴歸分析結果．．．．． 69 表 4- 27 組織承諾對組織公民行為之迴歸分析結果．．．． 70 表 4- 28 團隊認同對堅守本份之迴歸分析結果．．．．．． 71 表 4- 29 團隊認同對服務熱忱之迴歸分析結果．．．．．． 72 表 4- 30 團隊認同對組織公益之迴歸分析結果．．．．．．
72 表 4- 31 團隊合作對堅守本份之迴歸分析結果．．．．．． 73 表 4- 32 團隊合作對服務熱忱之迴歸分析結果．．．．．
． 74 表 4- 33 團隊合作對組織公益之迴歸分析結果．．．．．． 75 表 4- 34 團隊向心力對堅守本份之迴歸分析結果．．．
．． 76 表 4- 35 團隊向心力對服務熱忱之迴歸分析結果．．．．． 77 表 4- 36 團隊向心力對組織公益之迴歸分析結果．．
．．． 78 表 4- 37 工作滿足對組織公民行為之迴歸分析結果．．．． 79 表 4- 38 內在滿足對堅守本份之迴歸分析結果．．
．．．． 80 表 4- 39 內在滿足對服務熱忱之迴歸分析結果．．．．．． 81 表 4- 40 內在滿足對組織公益之迴歸分析結果．
．．．．． 82 表 4- 41 外在滿足對堅守本份之迴歸分析結果．．．．．． 82 表 4- 42 外在滿足對服務熱忱之迴歸分析結果
．．．．．． 83 表 4- 43 外在滿足對組織公益之迴歸分析結果．．．．．． 84 表 4- 44 工作滿足對組織承諾和組織公民行 為之影響．．． 86 表 4- 45 組織承諾對組織公民行為之影響．．．．．．．． 86 表 4- 46 工作滿足和組織承諾對組織公民 行為之影響．．． 87 表 5- 1 研究假設結果總表．．．．．．．．．．．．．． 90 圖目錄 圖 1-1 本研究之流程．．．．．
．．．．．．．．．．．． 9 圖 3-1 本研究之架構圖．．．．．．．．．．．．．．．．． 27 圖 4-1 修正後之架構圖．．
．．．．．．．．．．．．．．． 48 圖 4-2 路徑分析結果．．．．．．．．．．．．．．．．． 87 REFERENCES
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