第五章 結論與建議
第二節 後續研究建議
國
立 政 治 大 學
‧
N a tio na
l C h engchi U ni ve rs it y
103
然而,消費者權益與鼓勵創新一直以來是一道難解的問題,一旦以高標準的法律 規範保險業以確保消費者權益不受損,則創新的火苗可能因此被澆熄;又如以鬆 綁法規藉以讓保險業自由發展,則當有消費糾紛產生或是保險公司財務發生問題,
可能因而造成消費者求助無門,甚至是整體社會的動盪不安,不再信任保險業和 政府機關之公信力。在金融科技創新之下,本文認為監理沙盒是目前最為合適的 解決方案,惟如何鼓勵現有保險業者和新創保險公司皆能投入發展以促進彼此間 相互競爭又同時相互學習進步,是我國政府和主管機關方面需要多加考量的一點。
此外,本文認為主管機關應盡速擬定相關辦法或準則,如更明確定義何謂保險業 務,以供保險業有所依循,並讓新創公司能夠在評估進入保險市場時,減少未來 面對的不確定性風險。
第二節 後續研究建議
本文列舉各金融科技之技術於保險業方面之應用時,主要以美國和英國為主,
並參酌亞州地區金融科技發展較為蓬勃的國家如新加坡和中國,礙於心力本文僅 從幾個國家中挑選出較具代表性的保險公司,探討其商業模式及創新的保險商品。
又,金融科技是持續發展中的領域,例如區塊鏈技術能帶來之效益仍未完全被開 發,再加上目前大部分以區塊鏈技術作為商業營運模式的保險業者仍屬於試營運 狀態,因此,新技術如何影響保險業未來之發展仍有待持續觀察。我國保險業或 是新創企業是否能夠在金融科技中蓬勃發展,且未來主管機關如何修訂或制定相 關法律規範以因應金融科技趨勢,皆值得繼續關注。此外,在金融業逐漸重視專 利的議題之下,未來專利管理和布局可能成為保險業另一項經營策略,如何藉由 專利以增加企業之價值並掌握可能的商機是本文認為可以供後續研究者深入探 討之議題。
‧ 國
立 政 治 大 學
‧
N a tio na
l C h engchi U ni ve rs it y
104
參考文獻
中文文獻 書籍
王正偉、李俐圜、林德興、陳志榮、張冠群、郭宏義、曾繁榮,(2015 年)。人 身保險理賠實務。財團法人保險事業發展中心。
李儀坤,(2016 年)。FinTech 2.0 金融結合科技即將顛覆金融業的遊戲規則!台 北市:凱信企管顧問。
呂廣盛、吳方興、李友元、張集堯、李武峰、江莉芬、黃淑惠、李壽惠,(2014 年)。人身保險核保理論與實務。中華民國人壽保險管理學會。
范姜肱,(2009 年)。保險學:原理與實務。臺北縣三重市:前程文化。
姜麗智、范姜耾、陳世岳 ,(2010 年)。保險行銷概要。臺北市:保險事業發 展中心。
凌氤寶、康裕民、陳森松,(2014 年)。保險學:理論與實務。臺北市:華泰。
孫一仕(譯),(2013 年)。BANK 3.0-銀行轉型未來(原作者: Brett King)。臺 北市:臺灣金融研訓院。
龚鸣,(2016 年)。区块链社会-解码区块链全球应用与投资案例。北京:中信 出版社。
陳彩稚,(2012 年)。保險學。臺北市:三民。
曹磊、錢海利,(2016 年)。FinTech 金融科技革命:網路金融新體系,改變你 我消費、理財、保險與借貸的未來。臺北市:商周出版。
謝耀龍,(2014 年)。保險行銷 從「孫子兵法」到「社群媒體」。臺北市:雙葉 書廊。
期刊及雜誌文章
台灣金融服務業聯合總會,金融科技發展基金上路,金總服務雙月刊第 18 期,
頁 7-8,2016 年 5 月。
朱家儒,血壓、血糖、血脂超標,總是被拒保?三高族也能輕鬆投保,現代保 險第 331 期,頁 66-68,2016 年 7 月。
‧ 國
立 政 治 大 學
‧
N a tio na
l C h engchi U ni ve rs it y
105
朱家儒,唯有體制健全保險業才能邁步向前,現代保險第 332 期,頁 58-59,
2016 年 8 月。
何楷平,車聯網、醫聯網……「物聯網保險」崛起-物聯網革命 保險新藍海?
現代保險第 324 期,頁 72-77,2015 年 10 月。
何楷平,保戶必備 APP,現代保險第 326 期,頁 76-85,2015 年 12 月。
吳崇璿、陳冠瑾、黃品瑄,壽險業應用大數據核保實務淺談,保險專刊第 31(2)期, 頁 197-223,2015 年 6 月。
周延鵬,FinTech 開放式創新-從專利佈局交易與企業併購談起,金總服務雙月 刊第 19 期,頁 7-21,2016 年 7 月。
許資旻,保險下一個未來,從傾聽消費者開始!現代保險第 332 期,頁 70-71,
2016 年。
許資旻,放眼保險創新,「數據」是關鍵!現代保險第 334 期,頁 56-57,2016 年 10 月。
彭金隆,不合理的個資新規定,財務顧問第 324 期,頁 16-17,2016 年。
彭金隆,保險業如何因應保費精準定價趨勢?財務顧問第 328 期,頁 14-15,
2016 年。
彭金隆,金融監理沙盒名字不重要,盒子裝什麼才是關鍵,財務顧問第 330 期,頁 14-15,2016 年。
彭金隆,保險業中心化的經營模式,還能穩若泰山嗎?財務顧問第 331 期,頁 14-15,2016 年。
彭金隆,溫暖服務與冰冷科技的競爭,財務顧問第 332 期,頁 14-15,2016 年。
黃楓婷,Pepper 去金融業上班-機器人能不能賣強制車險考驗監理智慧。現代 保險第 335 期,頁 48-50,2016 年 11 月。
溫紹群,陳威棋,陳鴻棋。金融科技(FinTech)之資訊安全議題-金融創新破浪 勝出的贏家。財金資訊季刊第 86 期,頁 6-9,2016 年 4 月。
鄧佳惠,業務員必備 APP 功能大評點,現代保險第 326 期,頁 86-93,2015 年 12 月。
鄭慧菁,培養科技專長 化阻力為助力-InsurTech 來襲保險業何去何從?現代
‧
12 月 23 日,http://www.rmim.com.tw/news-detail-10217 。金融監督管理委員會,金管會放寬保險業辦理網路投保業務,2014 年 8 月 26
‧
金融監督管理委員會,保險業普惠金融(Financial Inclusion)辦理情形,2016 年 10 月 25 日, 件金融科技(fintech)專利,2016 年 7 月 13
日,http://www.rmim.com.tw/news-detail-12438。
國泰金控,國泰人壽推出「全方位健康管理」,
https://www.cathayholdings.com/holdings/web/announce.aspx?id=691。
國泰世華銀行,運動享躍健康終身保險最高 3%現金回饋,
https://www.cathaybk.com.tw/Cathaybk/card/event/2015/CLI_Health/page2.html。
‧ 國
立 政 治 大 學
‧
N a tio na
l C h engchi U ni ve rs it y
108
陳鈺馥,台灣發展金融科技 曾銘宗籲要有資安配套,自由時報,2016 年 8 月 23 日,http://news.ltn.com.tw/news/politics/breakingnews/1803794。
雷鋒網,機器人代替人類,日本保險公司因使用 AI 機器人裁員 30%,2017 年 1 月 3
日,http://technews.tw/2017/01/03/robots-instead-of-humans-the-japanese-insurance-company-due-to-the-use-of-ai-robots-layoffs-30/。
韓化宇,網路借貸/台灣還在嬰兒期 僅有三家,聯合新聞網,2016 年 5 月 11 日,http://udn.com/news/story/7239/1686601。
謝佳龍,從第一銀行遭駭,談金融業如何強化資安,中時電子報,2016 年 9 月 14 日,http://www.chinatimes.com/newspapers/20160914000072-260202。
法院判決
臺灣高等法院 100 年度金上訴字第 28 號判決。
行政函釋
財政部 88 年度台財融字第 88725263 號函。
其他
金融監督管理委員會,金融科技發展策略白皮書,2016 年。
林秀英,新興領域投資趨勢觀測系列(二)-保險科技篇,2016 年。
蔡茜堉,FinTech 專利前瞻趨勢與挑戰-金融科技專利現況,2016 年。
英文文獻
期刊、雜誌文章及研究報告
Adam Wood, Ben Lin, Daniel P Toohey, Francois Meunier, Jon Hocking, Kai Pan, Nigel Dally, Sara Lee, Xinmei Wang, Insurance and Technology-Evolution and
Revolution in a Digital World (2014).
Anand S. Rao, Mehrad Ahari, Impact of Car Sharing, Automated Driver Assistance,
Autonomous Cars on Insurance (2015).
Alex Paperno, Vlad Kravchuk, Eugene Porubaev, Teambrella: A Peer-to-Peer
Insurance (2016).
Andrea Eichhorn, Leverage big data to fight claims fraud: How big data supports
smarter approaches to addressing claims fraud (2015).
‧
Andrea Keller, Bernd Fastenrath, The future of motor insurance: How car
connectivity and ADAS are impacting the market (2015).
Arner, D. W., Barberis, J. N., & Buckley, R. P., The Evolution of Fintech: A New Post-Crisis Paradigm? (2015).
CB INSIGHT, KPMG, The Pulse of FinTech, 2015 in Review: Global Analysis of
FinTech Venture Funding (2016).
CB INSIGHT, KPMG, The Pulse of FinTech, Q1 2016 in Review: Global Analysis of
FinTech Venture Funding (2016).
CB INSIGHT, KPMG, The Pulse of FinTech, Q2 2016 in Review: Global Analysis of
FinTech Venture Funding (2016).
David Piesse, Ian Meadows, Shaun Crawford, Blockchain technology as a platform
for digitization-Implications for the insurance industry (2016).
Deloitte, Global mobile consumer trends: 1st
Edition- Mobile proves to be indispensable in an always-connected world (2016).
Deloitte, Turbulence ahead-The future of general insurance (2016).
EY, How much human do we need in a car? The evolution of artificial intelligence
and the acceptance of autonomous vehicles (2016).
Gary Reader, Mary Trussell, FINANCIAL SERVICES Transforming Insurance
securing competitive advantage (2014).
Gautham, Safeshare- Blockchain based insurance solution for startups. NEWSBTC (2016, March 19). http://www.newsbtc.com/2016/03/19/safeshare-insurance-on-blockchain/.
Imran Gulamhuseinwala, Thomas Bull, Steven Lewis, FinTech is gaining traction and
young, high-income users are the early adopters (2015).
Joshua Davis, Peer to Peer Insurance on an Ethereum Blockchain: General
Consideration of the Fundamentals of Peer to Peer Insurance (2016).
Kate Smith, Blockchain reaction: Blockchain technology is poised to remake
insurance transactions, with surprising impacts. BEST’S REVIEW, 62-66 (May, 2016).
Kate Smith, TURNING POINT- Lemonade looks to disrupt insurance with help from industry insiders looking for a change. BEST’S REVIEW, 70-71 (May, 2016).
KPMG, 2016 FINTECH100- Leading Global Fintech Innovators (2016).
KPMG, FINTECH100- Leading Global Fintech Innovators Report 2015 (2016).
KPMG, Employees: An endangered species? The rise of robotics, artificial
intelligence, and the changing workforce landscape (2016).
‧
KPMG, Internet of Things: Threat and opportunity in one (2016).
KPMG, Marketplace of change: Automobile insurance in the era of autonomous
vehicles (2015).
Progressive, Linking driving behavior to automobile accidents insurance rates- An
analysis of five billion miles driven (2012).
PwC, An Annual Report (2016).
PwC, Blurred lines: How FinTech is shaping Financial Services (2016).
PwC, Customers in the spotlight: How FinTech is reshaping banking (2016).
PwC, InsurTech: A golden opportunity for insurers to innovate (2016).
PwC, Opportunities await: How InsurTech is reshaping insurance (2016).
PwC, Peer pressure: How peer-to-peer lending platforms are transforming the
consumer lending industry (2015).
Deloitte, A temporary phenomenon? Marketplace lending- Analysis of UK market (2016).
EY, Internet of Things: Human-machine interactions that unlock possibilities (2015).
McKinsey&Company, Blockchain in insurance- opportunity or threat? (2016).
McKinsey&Company, Disruptive technologies: Advances that will transform life,
business, and the global economy (2013).
LOPEZ REAEARCH, An Introduction to the Internet of Things(IoT) (2013).
Satoshi Nakamoto, Bitcoin: A Peer-to-peer Electronic Cash System (2008).
Tokio Marine Holdings, Annual Report 2014- operations section (2014).
World Economic Forum, The Future of Financial Services- How disruptive
innovations are reshaping the way financial services are structured, provisioned and consumed (2015).
網路資訊
Aaron van Wirdum, Teambrella Wants to Revolutionize Insurance Coverage With Peer-To-Peer Bitcoin Payments (2016):
https://bitcoinmagazine.com/articles/teambrella-wants-to-revolutionize-insurance-coverage-with-peer-to-peer-bitcoin-payments-1459521851.
Aaron van Wirdum, Bitcoin-Based, Peer-To-Peer Insurance Company Teambrella Releases Pre-Lunch Demo Version (2016):
http://www.nasdaq.com/article/bitcoin-
based-peer-to-peer-insurance-company-teambrella-releases-pre-launch-demo-version-‧
Ben Griffiths, Like Banking before it, insurance industry faces competition from peer-to-peer newcomer (April 3, 2015):
http://www.dailymail.co.uk/money/comment/article-3016964/BEN-GRIFFITHS-
Like-banking-insurance-industry-facing-competition-peer-peer-newcomer.html?ITO=1490&ns_mchannel=rss&ns_campaign=1490.
Bitlegal, From P2P insurance platforms to smart insurance contracts- a regulatory perspective. (2016):
https://bitlegal.io/2016/05/18/from-p2p-insurance-platforms-to-smart-insurance-contracts-a-regulatory-perspective/ (last visited: Jan. 25, 2017).
Bought By Many (2013): https://boughtbymany.com/.
CB INSIGHT, Artificial Intelligence Explodes: New Deal Activity Record For AI Startups (2016):
https://www.cbinsights.com/blog/artificial-intelligence-funding-trends/.
Craig Muraskin, David Schatsky, Ragu Gurumurthy, Cognitive technologies: The real opportunities for business (2016):
https://dupress.deloitte.com/dup-us-en/deloitte-review/issue-16/cognitive-technologies-business-applications.html.
Danny Bradbury, Senator: Government Report Shows US Not Lagging on Bitcoin.
CoinDesk (2014): http://www.coindesk.com/government-report-not-lagging-bitcoin/.
Digital Technology Oberserver, Ethereum Dapps Showcase: Peer to Peer Insurance Applications (2016):
http://www.digitaltechobserver.com/2016/04/ethereum-dapps-showcase-peer-to-peer-insurance-smart-contracts.html.
Dynamis (2016): http://dynamisapp.com/vision.html.
Falguni Desai, The Age of Artificial Intelligence in Fintech (2016):
http://www.forbes.com/sites/falgunidesai/2016/06/30/the-age-of-artificial-intelligence-in-fintech/#1b0f5218594a.
Frank Burkitt, A Stategist’s Guide to the Internet of Things (2014):
http://www.strategy-business.com/article/00294?pg=all.
Financial Conduct Authority.
https://www.fca.org.uk/firms/fintech-and-innovative-businesses.
Friendsurance (2010): http://www.friendsurance.com/.
Guevara (2013): https://heyguevara.com/.
Insbee (2016): https://insbee.sg/home/index.
‧
Insure The Box https://www.insurethebox.com/.
InsurETH (2016): http://insureth.mkvd.net/.
John Riccio, The Top 10 industries adopting the “internet of things” (2014):
https://www.digitalpulse.pwc.com.au/top-10-industries-adopting-internet-things/
Lemonade Insurance Company (2015): https://lemonade.com.
Marc Hochstein, Fintech (the Word, That Is) Evolves (October 5, 2015):
http://www.americanbanker.com/bankthink/fintech-the-word-that-is-evolves-1077098-1.html.
MetroGnomo., Innovative Insurance Start-Up, SafeShare, Launches First Blockchain Insurance Solution For The Sharing Economy (2016):
https://metrognomo.com/pressrelease_mar2016/.
Metromile (2011): https://www.metromile.com/insurance/.
MISFIT, Misfit Partners with Oscar Insurance Corporation to Provide All Members with a Free Activity Tracker (December 2, 2014): https://misfit.com/branding/media.
Oscar. https://www.hioscar.com/
OUTSIDEIQ, INTELLECT SEEC ANNOUNCES EXCLUSIVE PARTNERSHIP WITH OUTSIDEIQ FOR INSURANCE ANALYTICS DISCOVERY (2015, January 12):
http://www.outsideiq.com/news-posts/intellect-seec-announces-exclusive-partnership-outsideiq-insurance-risk-analytics-discovery/.
Paul Volcker, ‘The only thing useful banks have invented in 20 years is the ATM’.
New York Post. (December 13, 2009): http://nypost.com/2009/12/13/the-only-thing-useful-banks-have-invented-in-20-years-is-the-atm/.
Prableen Bajpai, The Rise Of Peer-To-Peer(P2P) Lending. (September 27, 2016):
http://www.nasdaq.com/article/the-rise-of-peertopeer-p2p-lending-cm685513.
Quentin Hardy, Technology Transforms How Insurers Calculate Risk. The New York
Times (April 6, 2016):
http://www.nytimes.com/2016/04/07/business/dealbook/technology-transforms-how-insurers-calculate-risk.html?_r=0.
R3. ABOUT R3: http://www.r3cev.com/about/.
Rick Huckstep, Peer 2 Peer Insurance is taking industry back to its roots! (2015):
https://dailyfintech.com/2015/12/23/peer-2-peer-insurance-is-taking-the-industry-back-to-its-roots/
‧
Rick Huckstep, Wave of Peer-to-peer insurance (2016):
http://www.the-digital-insurer.com/blog/insurtech-teambrella-and-the-third-wave-of-peer-to-peer-insurance/.
Risk and reward- Data and technology are starting to up-end the insurance business.
The Economist. http://www.economist.com/news/finance-and-economics/21646260-data-and-technology-are-starting-up-end-insurance-business-risk-and-reward.
Ruth Sarreal, History of Online Banking: How Internet Banking Became Mainstream (2016): https://www.gobankingrates.com/banking/history-online-banking/.
SafeShare (2016): http://www.safeshareinsurance.com/.
Steven Mendel ,INSURANCE FOR THE OUT OF THE ORDINARY
http://cgd.swissre.com/risk_dialogue_magazine/Digital_Economy/Insurance_for_out_
of_ordinary.html
Steven Bertoni, Obamacare startup Oscar Health Hits A $1.5 Billion Valuation. Forbes (2015):
http://www.forbes.com/sites/stevenbertoni/2015/04/20/obamacare-startup-oscar-health-hits-a-1-5-billion-valuation/#78ef89314b74.
Steven Bertoni, Oscar Health Gets $400 Million And A $2.7 Billion Valuation from Fidelity. Forbes (2016):
http://www.forbes.com/sites/stevenbertoni/2016/02/22/oscar-health-gets-400-million-and-a-2-7-billion-valuation-from-fidelity/#65f1b18d44bd.
The Economist, The promise of blockchain-The trust machine: The technology behind bitcoin could transform how the economy works (2015):
http://www.economist.com/news/leaders/21677198-technology-behind-bitcoin-could-transform-how-economy-works-trust-machine.
The geek guide to insurance- An attempt change America’s most arcane industry for the better. The Economist (2016):
http://www.economist.com/news/business/21600147-attempt-change-americas-most-arcane-industry-better-geek-guide-insurance.
Timbrella (2016): https://teambrella.com/.
T.R. Peer-to-peer insurance -Friends with benefits. The Economist (2012):
http://www.economist.com/blogs/schumpeter/2012/06/peer-peer-insurance.
TREND MICRO, The Anthem Data Breach: What you Need to Know (2015):
http://blog.trendmicro.com/what-you-need-to-know-about-the-anthem-hack/.
TREND MICRO, What You Need To Know About the Premera Data Breach (2015):
http://blog.trendmicro.com/premera-databreach/.
Vitality. https://www.vitality.co.uk/.
Wayne KH Yim, Peter Craughwell, Payment sector very conscious of FinTech disruption and ready to up its game (2016).
http://www.pwchk.com/home/eng/pr_290816.html.
World Health Organization, Global Health Observatory(GHO) data (2016).
‧ 國
立 政 治 大 學
‧
N a tio na
l C h engchi U ni ve rs it y
114
http://www.who.int/gho/en/.
Zhanna Lyasota, What Is FinTech? (September 26, 2015):