第五章 結論與建議
第三節 後續研究與建議
本研究經過分析後獲得許多突破性的結果，但仍有許多地方值得後續研究探 討。基於時間、人力、物力上的考量，本研究受限於研究樣本，較注重於製造業 特定行業，因此後續研究者可以針對更多不同產業如服務業、物流業、配銷業再 做一次驗證，以使本議題的研究更加完善。對組織而言，從即時通訊使用及溝通 效果的檢驗，能夠幫助組織整合與應用此新興的溝通媒體，進而建立組織內更有 效的溝通方式，因此即時通訊對通訊成本的降低影響也值得後續研究再去進行研 究實證。而本研究中其任務特性構面信度稍低，其可能代表受測者中任務內容多 元化，所需之功用多樣性，後續研究可將依照員工任務需求加以分門別類將更能 完整分析出使用者的使用感受，以探討對其適配度之關聯。員工所遭遇到的工作 問題的困難及複雜程度也與使用者個人的能力有相關。若使用者具有積極進取的 特質、受過良好的訓練或者是對他們所使用的資訊系統有較佳的理解力或操作能 力，對資訊系統的配適程度會有顯著影響，對使用者個人特質的了解與輔導亦是 企業促成資訊系統成功的關鍵。因此如何改善使用者個人能力，增進其自我效能 並探討與任務─科技配適度相關的關係，亦是未來可以探討的研究主題。
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□MSN Messenger □Yahoo! Messenger □Skype □Google Talk □ICQ
□其他_____
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第七部份：下列問題是想了解您對任務績效的情況，請圈選您的同意程度。
請在數字上勾選您的同意程度，數字愈小代表愈不同意，「7」
代表非常同意，「1」代表非常不同意
非 常 不 同 意
. .
無 意 見
. .
非 常 同 意 1 2 3 4 5 6 7 1. 我能達成預定的工作目標 □ □ □ □ □ □ □ 2. 我對突發事件能夠及時處理回應 □ □ □ □ □ □ □ 3. 我能主動與同事溝通協調工作方法或工作進度 □ □ □ □ □ □ □ 4. 我認為我的工作績效高於其他同仁 □ □ □ □ □ □ □
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