第六章 結果與討論
6.3 未來研究方向
其他類型的博物館。
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Bengt、Karlof、Lundgren Kurt 與 Froment Edenfeldt Marie 合著（2002）。標竿 學 習 – 向 企 業 典 範 取 經(Benchlearning Good Examples as a Lever for Development，胡瑋珊譯)。台北：三民。（原著 2001 年出版）
陳正宏（2001），非營利組織績效評估指標之研究─以台灣 300 家主要基金會 為特性之研究，博物館學季刊，19（2）， p41~p64。
梁定澎（1999），決策支援系統，松崗電腦圖書資料股份有限公司。
蔡正宏（1996），ISO9000 品保制度認知之研究─以服務業為例，國立中與大 學會計研究所碩士論文。
術研討會。
鍾志榮（2001），應用平衡計分卡觀點於國防醫療機構之研究，國防管理學院 資源管理研究所。
謝明哲、鍾青萍、王文清、辛信興、李紹永等人（2008），國立臺灣史前文化 博物館九十七年遊客滿意度調查研究報告。
謝政穎（2006），以服務品質與遊客滿意度探討地方文化館經營管理之研 究---以北投溫泉博物館為例。
謝錫忞（2001），晶圓廠實施產業電子化評估模式之研究，台北科技大學生產 系統工程與管理研究所碩士論文。
顧乃桓（2007），研發管理關鍵績效指標之研究-以機械業為例，逢甲大學經 營管理研究所碩士論文。
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網路資料
电子商务（B2C）网站的 Abandonment Rate | 网站分析在中国——从基础到前 沿。上網日期：2014 年 4 月 27 日。網址 http://www.chinawebanalytics.cn/
%E7%94%B5%E5%AD%90%E5%95%86%E5%8A%A1%EF%BC%88b2c
%EF%BC%89%E7%BD%91%E7%AB%99%E7%9A%84abandonment-rate/
客戶滿意度與KPI-典通股份有限公司。上網日期：2014 年 4 月 27 日。網址：
http://www.statinc.com.tw/page/service/?176.html
服務品質管理(Service Quality Management, SQM)。上網日期：2014 年 12 月 22 日。網址：http://dougmcclure.net/blog/service-quality-management-sqm/
五個你可以用的顧客滿意度 KPI。上網日期：2014 年 12 月 22 日。網址：
http://www.mineful.com/blog/customer-satisfaction-kpi.html
企 業 商 業 智 慧 架 構- 微 策 略 。 上 網 日 期 ： 2015 年 6 月 5 日 。 網 址 ： http://www2.microstrategy.com/download/files/whitepapers/open/Architecture-for-Enterprise-BI.pdf