Stress and Job Performance-The Moderating Effects of Affective Commitment and Job Experience
朱麗君、童惠玲
E-mail: 9801353@mail.dyu.edu.tw
ABSTRACT
This study is aimed to examine the relationship among Stress, Affective Com-mitment, Job Experience and Job Performance. First, Affective Commitment moderates the relationship between felt Stress and Job Performance. Second, Job Experience mod-erates the relationship between felt Stress and Job performance. Third, Job Experience moderates the relationship between Affective
Commitment and Job Performance. Last, Job Experience moderates the relationship between felt Stress, Affective Commitment and Job Performance.
A survey research was conducted using a sample of post office employees in Chang Hwa county . Hierarchical regression analysis were used to test the hypotheses. The major findings of this research are as follow：(1) Affective Commitment had no moderate moderation effect on Stress and Job Performance.；(2) Job Experience had no moderate moderation effect on Stress and Job Performance.；(3) Job Experience had no moderate moderation effect on Affective Commitment and Job Performance.；(4) Job Experience had no moderate moderation effect on Stress, Affective Commitment and Job Performance. The expected positive interaction between Stress and Commitment is of the greatest magnitude when Job Experience is high.
Based on the results of the research, some suggestion and future related study are proposed.
Keywords : stress、affective commitment、job experience、job performance Table of Contents
中文摘要 ．．．．．．．．．．．．．．．．．．．．． iii 英文摘要 ．．．．．．．．．．．．．．．．．．．．． iv 誌謝辭 ．．．．．．．．．．．．．．．．．．．．． v 內容目錄 ．．．．．．．．．．．．．．．．．．．．． vi 表目錄 ．．．．．．．．．．．．．．．．．．．．． viii 圖目錄 ．．．．．．．．．．．．．．．．．．．．． ix 第一章 緒論．．．．．．．．．．．．．．．．．．． 1 第一節 研究動機．．．．．．．．．．．．．．． 1 第二節 研究目的．．．．．．．．．．．．．．． 2 第二章 文獻探討．．．．．．．．．．．．．．．．． 4 第一節 工作績效．．．．．．．．．．．．．．． 4 第二節 壓力．．．．．．．．．．．．．．．．．． 8 第三節 情感性承諾．．．．．．．．．．．．．．． 15 第四節 工作經驗．．．．．．．．．．．．．．．． 21 第三章 研究方法．．．．．．．．．．．．．．．．．． 27 第一節 研究架構．．．．．．．．．．．．．．．． 27 第二節 研究假設．．．．．．．．．．．．．．．． 28 第三節 研究對象與施測方式．．．．．．．．．．． 29 第四節 研究變項之衡量．．．．．．．．．．．．． 29 第五節 研究工具及統計方法．．．．．．．．．．． 34 第四章 資料分析與發現．．．．．．．．．．．．．．． 35 第一節 樣本描述性統計分析．．．．．．．．．．． 35 第二節 差異分析．．．．．．．．．．．．．．．． 37 第三節 相關分析．．．．．．．．．．．．．．．． 42 第四節 層級迴歸分析．．．．．．．．．．．．．． 43 第五節 假設驗證．．．．．．．．．．．．．．．． 49 第五章 結論與建議．．．．．．．．．．．．．．．．． 50
第一節 結論．．．．．．．．．．．．．．．．．． 50 第二節 建議．．．．．．．．．．．．．．．．．． 52 第三節 研究限制與未來發展方向 ．．．．．．．． 53 參考文獻．．．．．．．．．．．．．．．．．．．．．．． 55 附錄A 問卷．．．．．．．．．．．．．．．．．．．． 66 附錄B 預試量表因素分析．．．．．．．．．．．．．． 72 REFERENCES
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