A Study of Relationships among Perceived Organizational Support, Employee Competence, Job Satisfaction and Organization
楊淑滿、王學銘
E-mail: [email protected]
ABSTRACT
With the vigorous development of Taiwan's tourism industry, tourist hotels in the tourism industry are the most development potential of the industry. The tourist hotel employee is one of the key organizational and operational success or failure. Enable to retain talent, organizations operating a big help.This study uses perceived organizational support, employee comployee, job satisfaction and organizational commitment as the framework to verify its relationship. A random sample of 600 questionnaires is issued to hotel employee for the survey and effective questionnaires are 222. Descriptive statistical analysis, reliability and validity analysis, the difference test, Pearson correlation analysis, structural equation modeling analysis are used to analyze the data.The results show that: (a) perceived organizational support available through the employee comployee to enhance organizational commitment; (b) perceived organizational support available through job satisfaction, enhance organizational commitment; (c) perceived organizational support available through employee comployee, working to meet to enhance organizational commitment.
Keywords: Perceived organizational support, Employee Comployee, job satisfaction, organizational commitment
Keywords : Perceived Organizational Support、Employee Competence、Job Satisfaction、 Organizational Commitment Table of Contents
中文摘要... iii 英文摘要... iv 誌謝
辭... v 目錄... vi 表目錄... viii 圖 目錄... ix 第一章 緒論 ... 1 第一節 研究背景與動機
... 1 第二節 研究目的 ... 5 第三節 研究流程 ... 6 第二章 文獻探討 ... 8 第一節 知覺組織支持 ... 8 第二節 員工能力
... 11 第三節 工作滿足 ... 13 第四節 組織承諾 ... 16 第五節 文獻綜合評論 ... 19 第三章 研究方法 ... 21 第一節 研究架構
... 21 第二節 研究假設 ... 22 第三節 變數的操作性定義與量表
... 25 第四節 問卷設計 ... 32 第五節 抽樣設計 ... 33 第六節 資料分析方法 ... 34 第四章 研究結果與分析 ... 37 第一節 樣本基本資料描述性統 計分析 ... 37 第二節 項目相關分析、信度分析與效度分析 ... 40 第三節 差異性檢定分析
... 49 第四節 相關分析 ... 57 第五節 結構方程式模型分析...
58 第五章 結論與建議 ... 64 第一節 研究結論 ... 64 第二節 管理意涵 ... 67 第三節 建議 ... 69 第四節 研究限制及未來研究之建議 ... 69 參考文獻 ... 71 中文部分 ... 71 英文部分 ... 74 附錄 問卷 ... 81
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