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門診服務品質與顧客滿意度之研究 —以行政院署立台東醫院為例

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表 4-28 不同年齡之門診顧客對整體服務結果重視度異數分析摘    要表--------------------------------------------  77  表 4-29 不同年齡之門診顧客對服務品質重視度異數分析摘要表            ----------------------------------------------  78  表 4-30 不同族群別之門診顧客對醫院環境重視度異數分析摘  要表----------------------------------------
表 4-38 不同教育程度之門診顧客對服務態度異數分析摘要表--  82  表 4-39 不同教育程度之門診顧客對醫療過程異數分析摘要表--  82  表 4-40 不同教育程度之門診顧客對整體服務結果異數分析摘要    表----------------------------------------------  83  表 4-41 不同教育程度之門診顧客對服務品質要素重視度異數分    析摘要表----------------------------------------  83  表 4-42
表 4-58 不同婚姻狀況別之門診顧客對整體服務結果重視度異數         分析摘要表--------------------------------------  94  表 4-59 不同婚姻狀況別之門診顧客對服務品質要素重視度異數         分析摘要表-------------------------------------- 95  表 4-60 不同居住地區別之門診顧客對醫院環境重視度異數分析         摘要表------------------------------------
表 4-67 不同看診科別之門診顧客對等候時間重視度異數分析摘           要表--------------------------------------------  103  表 4-68 不同看診科別之門診顧客對服務態度重視度異數分析摘           要表--------------------------------------------  103  表 4-69 不同看診科別之門診顧客對醫療過程重視度異數分析摘           要表----------------------
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