• 沒有找到結果。

Survivor’s Organizational Justice Perception, Organizational Commitment and Turnover Intention:The Moderating 林欣文、盧建中

N/A
N/A
Protected

Academic year: 2022

Share "Survivor’s Organizational Justice Perception, Organizational Commitment and Turnover Intention:The Moderating 林欣文、盧建中"

Copied!
3
0
0

加載中.... (立即查看全文)

全文

(1)

Survivor’s Organizational Justice Perception, Organizational Commitment and  Turnover Intention:The Moderating

林欣文、盧建中

E-mail: 322144@mail.dyu.edu.tw

ABSTRACT

In response to the financial crisis 2008 to the impact of enterprise, lots of organizations choose to downsizing achieve reduced size of the organization, the purpose of saving personnel costs, in order to organize to survive. Downsizing is also considered to reduce redundancy, the best way to maintain the best workforce. Is the supervisor accordance with the contribution of employees, work performance to determine who is to leave the victims and who are able to stay in the survivors during downsizing? When the company announced layoffs in the news, and whether employees were timely, accurate, and reliable communication? Whether the employees understand the purpose of layoffs, thus reducing the negative effects of downsizing? The purpose of this study is to investigate downsizing business cases, the relationships between survivors' organizational justice perceptions, organizational

commitment and quality of communication. We use purposive sampling method to collect data and the population is 6 months have been laid-off company. Issue a formal questionnaire 239, including 27 invalid question-naires, 212 valid questionnaires. According to hierarchical regression analysis, organi-zational justice and organizational commitment was positively related. Quality of

com-munication on between organizational justice and organizational commitment moderated, and strengthen the relationship.

Keywords : organizational justice、organizational commitment、communication quality、turnover intention Table of Contents

中文摘要 .....................iii 英文摘要 ....................

.iv 誌謝詞  .....................v 內容目錄 ...................

..vi 表目錄  .....................viii 圖目錄  .................

....ix 第一章  緒論...................1   第一節  研究背景與動機.......

.....1   第二節  研究目的...............3 第三節 研究流程.............

..3 第二章  文獻探討.................5   第一節  組織公平............

...5 第二節 組織承諾...............8 第三節 溝通品質...............10 第四節 離職傾向...............12 第三章  研究方法.................14   第一節   研究架構...............14   第二節  研究對象與程序............15 第三節 研究變項與定義衡量..........16 第四節 資料分析方法.............18 第五節 預試結果分析

.............19 第四章  資料分析.................25 第一節 敘述性統計分析.

...........25 第二節 信度分析...............30 第三節 因素分析..........

.....34 第四節 相關分析...............40 第五節 迴歸分析...............41 第五章  結論...................47 第一節 研究討論...............47 第二 節 管理意涵...............48 第三節 研究限制與建議............50 參考文獻 ...

..................52 附錄A  問卷 ...................61 REFERENCES

一、中文部分 吳明隆(2009),SPSS操作與應用-問卷統計分析實務,台北:五南。 法國 雷諾去年大虧要再裁4,000人(2010, February 12),

經濟日報(台北),A8版。 張火燦,紀乃文(2006),人力資源主管角色與高階主管情感型信任對人力資源部門續效指標的影響,交大管理 學報,26(2), 49-90。 許士軍(2005),管理學,台北:東華書局。 殼牌石油砍2000人 關三分之一加油站(2010, March 17),聯合晚報(台北)

,B6版。 黃家齊(2002),人力資源管理活動認知與員工態度、績效之關聯性差異分析─心理契約與社會交換觀點,管理評論,21(4),

101-127。 德國 西門子工業服務部兩年要裁6,300人(2010, March 29),經濟日報(台北),A7版。 歷來最大 沃爾瑪30天砍11200人(2010, January 26),聯合報(台北),A13版。 戴爾攜手AT&T 攻智慧手機 採Android系統,明年初上市;戴爾將關閉美PC工廠並裁員900人(2009, October 9),經濟日報(台北),A7版。 二、英文部分 Adams, J. S. (1963). Toward an Understanding of Inequity. Journal of Abnormal and Social Psychology, 67(3), 422-436. Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology, 63(1), 1-18. Appelbaum, S. H., Close, T. G., & Klasa, S. (1999).

(2)

Downsizing: An Examination of Some Successes and More Failures. Management Decision, 37(5), 424-436. Appelbaum, S. H., Delage, C., Labib, N., & Gault, G. (1997). The Survivor Syndrome: Aftermath of Downsizing. Career Development, 2(6), 278-286. Aryee, S., Budhwar, P. S., &

Chen, Z. X. (2002). Trust as a mediator of the relationship between organizational justice and work outcomes: test of a social exchange model Journal of Organizational Behavior 23, 267-285. Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182. Bies, R., & Moag, J. (1986). Interactional justice: communication criteria of fairness. Research on Negotiation in Organizations, 1, 43-55. Bies, R. J., &

Moag, J. F. (1986). Interactional Justice: Communcation criteria of fairness. Research on negotication in organizational, 1, 43-55. Bordia, P., Hobman, E., Jones, E., Gallois, C., & Callan, V. J. (2004). Uncertainty During Organizational Change: Types, Consequences, and Management Strategies. Journal of Business & Psychology, 18(4), 507-532. Bordia, P., Hunt, E., Paulsen, N., Tourish, D., & DiFonzo, N. (2004). Uncertainty during organizational change: Is it all about control? European Journal of Work & Organizational Psychology, 13(3), 345-365. Brockner, J. (1992).

Managing the Effects of Layoffs on Survivors. California Management Review, 34(2), 9-28. Brockner, J., Grover, S., Reed, T. F., & Dewitt, R. L.

(1992). Layoffs, Job Insecurity and Survivors Work Effort: Evidence of an Inverted-U Relationship. Academy of Management Journal, 35(2), 413-425. Brockner, J., Tyler, T. R., & Cooper-Schneider, R. (1994). The Influence of Prior Commitment to an Institution on Reactions to Perceived Unfairness: The Higher They are, the Harder the Fall. Administrative Science Quarterly, 37, 241-261. Brockner, J., Wiesenfeld, B., &

Martin, C. (1995). Decision frame, procedural justice, and survivor's reactions to job layoffs. Organizational Behavior and Human Decision Processes, 63, 59-68. Cameron, K. S. (1994). Strategies for Successful Organizational Downsizing. Human Resource Management, 33(2), 189-211.

Cameron, K. S., Freeman, S. J., & Mishra, A. K. (1991). Best practices in white-collar downsizing: managing contradictions. Academy of Management Executive, 5(3), 57-73. Campbell, F., Worrall, L., & Cooper, C. (2000). The Psychological Effects Of Downsizing And Privatisation.

University of Wolverhampton: Working Paper Series, 1-20. Cohen-Charash, Y., & Spector, P. (2001). The role of justice in organizations: A metaanalysis. Organizational Behavior and Human Decision Processes, 86, 278-321. Colquitt, J. A., & Greenberg, J. (Eds.). (2003). Organizational Justice: A Fair Assessment of the Literature. Erlbaum, Mahwah, NJ: Organizational Behavior: The State of Science. Davis, K. (1962). Human Relations at Work. New York: McGraw-Hill. Dolan, S., Belout, A., & Balkin, D. B. (2000). Downsizing without Downgrading: Learning How Firms Manage Their Survivors. International Journal of Manpower, 21(1), 34-46. Ford, R. C., & Perrewe, P. L. (1993). After the layoff: Closing the barn door before all the horses are gone. Business Horizons, 36(4), 34. Freeman, S. J., & Cameron, K. S. (1993). Organizational Downsizing: A Convergence and Reorientation Framework. Organization Science, 4(1), 10-29. Gopinath, C., & Becker, T. E. (2000). Communication, Procedural Justice, and Employee Attitudes: Relationships Under Conditions of Divestiture. Journal of Management, 26(1), 63-83. Greenberg. (1990).

Organizational Justice: Yesterday, Today, and Tomorrow. Journal of Management, 16(2), 399-432. Greenberg, & Colquitt, J. A. (Eds.). (2005).

Handbook of organizational justice. Mahwah, NJ: Lawrence Eribaum. Greenberg, J. (1987). A Taxonomy of Organizational Justice Theories.

Academy of Management Review, 12(1), 9-22. Hays, R. D., Hayashi, O., & Stewart, A. L. (1989). A Five-item Measure of Socially Desirable Response Set. Educational and Psychological Measurement, 49, 629-636. Homans, G. C. (1961). Social Behavior: It's Elemental Forms. New York:

Harcourt, Brace & World. Hopkins, S. M., & Weathington, B. L. (2006). The Relationships Between Justice Perceptions, Trust, and Employee Attitudes in a Downsized Organization. Journal of Psychology, 140(5), 477-498. Kaiser, H. F. (1974). Little Jiffy, Mark IV. Educational and psychological measurement, 34, 111-117. Kernan, M. C., & Hanges, P. J. (2002). Survivor Reactions to Reorganization: Antecedents and

Consequences of Procedural, Interpersonal, and Informational Justice. Journal of Applied Psychology, 87(5), 916-928. Khatri, N., Chong Tze, F., &

Budhwar, P. (2001). Explaining employee turnover in an Asian context. Human Resource Management Journal, 11(1), 54-74. Kim, H. S. (2009).

Examining the Role of Informational Justice in the Wake of Downsizing from an Organizational Relationship Management Perspective. Journal of Business Ethics, 88(2), 297-312. Knudsen, H. K., Aaron Johnson, J., Martin, J. K., & Roman, P. M. (2003). Downsizing Survival: The Experience of Work and Organizational Commitment. Sociological Inquiry, 73(2), 265-283. Konovsky, M. A., & Brockner, J. (Eds.). (1993). Managing Victim and Survivor Layoff Reactions: A ProceduralJustice Perspective. Erlbaum, Hillsdale, NJ: Justice inthe Workplace. Konovsky, M. A., & Folger, R.

(1991). The Effects of Procedures, Social Accounts, and Bene?ts Levels onVictims’ Layoff Reactions. Journal of Applied Social Psychology, 21, 630-650. Lamsa, A. M., & Savolainen, T. (2000). The Nature of Managerial Commitment to Strategic Change. Leadership & Organization Development Journal, 21(6), 297-306. Lee, T. W., & Mowday, R. T. (1987). Voluntarily leaving an organization: investigation of Steers and Mowday's model of turnover. Academy of Management Journal, 30, 721-743. Lind, E. A., & Tyler, T. R. (1988). The Social Psychology of Procedural Justice. New York: Plenum. Lippitt, R., & Lippitt, G. (1984). Humane downsizing: Organizational renewal versus organizational depression. SAM Advanced Management Journal, 49(3), 15. Maxham III, J. G., & Netemeyer, R. G. (2003). Firms Reap What They Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers' Evaluations of Complaint Handling. Journal of Marketing, 67(1), 46-62. McFarlin, D., & Sweeny, P. (1992). Distributive and Procedural Justice as Predictor of Satisfaction with Personal and Organizational Outcomes. Academy of Management Journal, 35, 626-638. Meyer, J. P., Allen, N. J., & Laryssa, T. (1998). Commitment in a changing work of work. Canadian Psychology, 39(1), 82-93. Michaels, C. E., & Spector, P. E. (1982). Causes of employee turnover: A test of the Mobley, Griffeth, Hand & Meglino Model. Journal of Applied Psychology, 67, 53-59. Mishra, A. K., & Spreitzer, G. M. (1998). Explaining How Survivors Respond To Downsizing: The Roles of Trust, Empowerment, Justice, and Work Redesign. Academy of Management Review, 23(3), 567-588. Mobley, W.

H. (1977). Intermediate Linkage in the Relationship between Job Satisfaction & Employee Turnover. Journal of Applied Psychology, 62, 237-240.

Niehoff, & Moorman. (1993). Justice as a mediator of the relationship between methods of monitoring and organizational citizenship behavior.

(3)

Academy of Management Journal, 36, 527-556. Niehoff, Moorman, R., Blakely, G., & Fuller, J. (2001). The influence of empowerment and job enrichment on employee loyahy in a downsizing environment. Group and Organization Management, 26, 93-113. Nunnally, J. C. (Ed.). (1978).

Psychometric theory (2nd ed.). New York: McGraw-Hill. Porter, L. W., Steers, R. M., Mowday, R. T., & Boulian, P. V. (1974). Organizational commitment, job satisfaction, and turnover among psychiatric technicians. Journal of Applied Psychology, 59(5), 603-609. Spreitzer, G. M., &

Mishra, A. K. (2002). To Stay or to Go: Voluntary Survivor Turnover following an Organizational Downsizing. Journal of Organizational Behavior, 23(6), 707-729. Steel, R. P., & Ovalle, N. K. (1984). Review and meta-analysis of research on the relat between behavioral intentions and employee tumover. Journal of Applied Psychology, 69, 673-686. Thibaut, J., & Walker, L. (1975). Procedural justice: A psychological analysis.

Hillsdale, NJ: Lawrence Erlbaum Associates. Tsai, C. F., Yen, Y. F., Huang, L. C., & Huang, I. C. (2007). A study on motivating employees' learning commitment in the post-downsizing era: Job satisfaction perspective. Journal of World Business, 42(2), 157-169. Tyler, T. R., & Lind, E.

A. (Eds.). (1992). A Relational Model of Authority in Groups. San Diego, CA: Academic Press. Zehir, C., & Savi, F. Z. (2004). A Field Research about Implications of Organizational Downsizing on Employees Working for Turkish Public Banks. The Journal of American Academy of Business, 5(1), 343-349.

參考文獻

相關文件

• The unauthorized disclosure of information could be expected to have a severe or catastrophic adverse effect on organizational operations, organizational assets, or

(1996), “A Theory of Organizational Knowledge Creation,” International Journal of Technology Management, Vol. Grayson (1998), If only we knew what we know: The transfer of

Keywords: Financial and Insurance Industry, Work Motivation, Work Pressure, Job Satisfaction, Organizational

The present study explores the relationship between organizational reward system, job satisfaction, organizational citizenship behavior (OCB) and organizational performance to

Regarding Flow Experiences as the effect of mediation, this study explores the effect of Perceived Organizational Support and Well-being on volunteer firemen, taking volunteer

Therefore, in this study, organizational justice was adopted as independent variable, leader-member relationship as mediator, extrinsic satisfaction as dependent

This study aims to explore whether the service quality and customer satisfaction have a positive impact on the organizational performance of the services and whether the

The purposes of this research are to find the factors of affecting organizational climate and work stress, to study whether the gender, age, identity, and