The impact of group cohesiveness on organizational citizenship behaviors : 以組織認同為中 介變數
楊碩蓉、NOTE
E-mail: 343871@mail.dyu.edu.tw
ABSTRACT
In recent years, increasingly of division of knowledge, companies have used to combine different employees in the groups and composed of cross-functional teams to accomplish the work. To get along peacefully with others, employee has to develop a relationship based on reciprocity. It is a form of organizational citizenship behavior between colleagues. Past researches cannot clarify the relationship between employees’ s group cohesiveness, organizational identification and organizational citizenship behavior. Therefore, this study empirically examines the relationship between group cohesiveness and organizational citizenship behavior, on the one hand, this study controlled three variable, Job satisfaction, Job involvement, and gender, to purify the
relationship independent variable dependent variable. On the other hand, the study used organizational identification as moderators to test the conditional relationship between independent variable and dependent variable. The paper was conducted by
questionnaire survey method, and then receiving 238 effective questionnaires. The paper employs the statistical software SPSS 18.0 for the model test. The quantitative data acquired were analyzed through descriptive statistic, Pearson’s Correlation, Regression Analysis. The research results were as below: 1. Group cohesiveness was positively related to organizational citizenship behavior. 2.
Group cohesiveness was positively related to organizational identification. 3. Organizational identification was positively related to organizational citizenship behavior. 4. The relationship between group cohesiveness and organizational citizenship behavior were mediated by organizational identification. Finally, based on the framework and evidence results, the study intends to propose a few suggestions for management practice and continual research.
Keywords : Group Cohesiveness、Organizational Citizenship Behavior、Organizational Identification Table of Contents
中文摘要 ．．．．．．．．．．．．．．．．．．．．． iii 英文摘要 ．．．．．．．．．．．．．．．．．．．．．
vi 誌謝辭 ．．．．．．．．．．．．．．．．．．．．． vii 表目錄 ．．．．．．．．．．．．．．．．．．．
．． ix 圖目錄 ．．．．．．．．．．．．．．．．．．．．． x 第一章 緒論．．．．．．．．．．．．．．．．．
．．． 1 第一節 研究背景與動機．．．．．．．．．．．． 1 第二節 研究問題與研究目的．．．．．．
．．．． 2 第三節 研究流程．．．．．．．．．．．．．．． 3 第二章 文獻探討．．．．．．．．．．．．．．．
．．． 5 第一節 群體凝聚力．．．．．．．．．．．．．． 5 第二節 組織公民行為．．．．．．．．．
．．．． 8 第三節 組織認同．．．．．．．．．．．．．．． 14 第四節 工作滿意與工作投入．．．．．．．．．．
17 第五節 群體凝聚力、組織公民行為、組織認同的相 關研究．．．．．．．．．．．．．．．． 19 第三章 研究方法．
．．．．．．．．．．．．．．．．． 26 第一節 研究架構．．．．．．．．．．．．．．． 26 第二節 研究假說．．．．．．．．．．．．．．． 27 第三節 變數定義與衡量工具 ．．．．．．．．．． 28 第四節 研 究對象與資料蒐集 ．．．．．．．．．． 31 第五節 問卷設計與預試．．．．．．．．．．．． 32 第六節 統計分析方法
．．．．．．．．．．．．． 34 第四章 資研究結果與分析．．．．．．．．．．．．．． 38 第一節 描述性統計分析．
．．．．．．．．．．． 38 第二節 因素分析．．．．．．．．．．．．．．． 45 第三節 效度與信度分析．．．．．．
．．．．．． 47 第四節 Pearson相關分析與T檢定 ．．．．．．． 48 第五節 迴歸分析．．．．．．．．．．．．．．．
51 第六節 討論．．．．．．．．．．．．．．．．． 55 第五章 結論與建議．．．．．．．．．．．．．．．．．． 57 第一節 結論．．．．．．．．．．．．．．．．．． 57 第二節 管理意涵．．．．．．．．．．．．．．．． 58 第三節 後續研究建議．．．．．．．．．．．．．． 58 第四節 研究限制．．．．．．．．．．．．．．． 59 參考文獻 ．．．
．．．．．．．．．．．．．．．．．． 60 附錄 研究問卷．．．．．．．．．．．．．．．．．．． 73 REFERENCES
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