A Study on Employees Perceived Support, Job Satisfaction,and Crganizational Citizenship Behaviors
張靜文、李宗愷
E-mail: 9901240@mail.dyu.edu.tw
ABSTRACT
This study is to explore the influence of elementary school perceived employees’ organizational support, perceived supervisors’
support, and perceived coworkers’ sup-port, on the job satisfaction and organizational citizenship behaviors. Scales were
revi-sioned and translated from overseas scholars’ reorganization scales. And the young ele-mentary school teachers were taken as the population. A survey by questionnaires was conducted with convenience sampling. A total of 500 questionnaires were issued and 411 valid questionnaires were returned. Data collected was analyzed using the SPSS 12.0 for descriptive statistics, Letter analysis, Pearson product-moment correlation, and simple regression analysis; whereby the following results were obtained: 1. Among all the influences employees perceived support consciousness has on the job satisfactory- Employees perceived organizational support, perceived supervisors support have positively effect on the multifaceted job satisfaction, but not perceived su-pervisors support . 2.
The job satisfaction has positive effect on the multifaceted organization citizen-ship behavior -organization, organization citizenship behavior- supervisor, and organi-zation citizenship behavior- coworker. 3. Employees perceived support, job satisfaction, and organizational citizenship behaviors would reinforce each other mightily. Furthermore, job satisfaction has par-tial intermediary effect on the organizational citizenship behaviors. According to above results and analyses, conclusions and suggestions were pro-vided as reference for educators and further studies.
Keywords : perceived supervisors support ; job Satisfaction ; organizational citizenship behavior Table of Contents
內容目錄 中文摘要 ．．．．．．．．．．．．．．．．．．．．． iii 英文摘要 ．．．．．．．．．．．．．．．．
．．．．． iv 誌謝辭 ．．．．．．．．．．．．．．．．．．．．． vi 內容目錄 ．．．．．．．．．．．．．．
．．．．．．． vii 表目錄 ．．．．．．．．．．．．．．．．．．．．． ix 圖目錄 ．．．．．．．．．．．．
．．．．．．．．． x 第一章 緒論．．．．．．．．．．．．．．．．．．． 1 第一節 研究動機．．．．．
．．．．．．．．．． 1 第二節 研究目的．．．．．．．．．．．．．．． 4 第二章 文獻探討．．．．．．
．．．．．．．．．．． 5 第一節 員工知覺支持．．．．．．．．．．．．． 5 第二節 工作滿意．．．
．．．．．．．．．．．． 17 第三節 組織公民行為．．．．．．．．．．．．． 28 第三章 研究方法．．．
．．．．．．．．．．．．．． 42 第一節 研究架構．．．．．．．．．．．．．．． 42 第二節 研究推 論與假設．．．．．．．．．．．． 43 第三節 研究樣本．．．．．．．．．．．．．．． 46 第四節 研 究變數的操作定義及衡量．．．．．．． 46 第五節 統計方法．．．．．．．．．．．．．．． 50 第四章 資 料分析與結果．．．．．．．．．．．．．． 53 第一節 樣本資料基本分析．．．．．．．．．．． 53 第二 節 信度分析．．．．．．．．．．．．．．． 54 第三節 各變數之相關分析．．．．．．．．．．． 55 第四節 迴歸分析．．．．．．．．．．．．．．． 58 第五章 結論與建議．．．．．．．．．．．．．．．． 67 第一節 結論．．．．．．．．．．．．．．．．．． 67 第二節 研究限制及建議．．．．．．．．．．
．．． 71 參考文獻 ．．．．．．．．．．．．．．．．．．．．．． 74 附錄A 正式問卷．．．．．．．．．．．
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