The Moderating Effect of Organizational Commitment on the Relationship between Work Stress and Job Satisfaction
葉健宗、陳木榮
E-mail: 9601175@mail.dyu.edu.tw
ABSTRACT
Because of the administration renovation and reorganization promoted by the government, National armed force makes an effort to advance organization changes. However, in the process of Jingshi program(The ROC Armed Forces Refining Program) and Jingjin program(The ROC Armed Forces Streamlining Program), the military officers, sergeants and soldiers are complaining about their heavy workloads and irregular furloughs which are resulted from the reduction of staff. The increasing work stress of military officials might affect their job satisfaction. The purpose of this research is to explore the influences of Jingjin program on voluntary military officials in terms of work stress, job satisfaction, and organizational commitment. Descriptive statistics, Pearson correlation, ANOVA, and Regression analysis are used to estimate the moderating effect of organizational commitment between work stress and job satisfaction. The scope and the contributions of this research are highlighted by the following. 1. How the voluntary military officials feel about the work stress and job satisfaction - including instrumental satisfaction, social satisfaction, and egocentric satisfaction - are as well as that of private sector. In other words, the higher the work stress, the lower the job satisfaction. 2. Divided the voluntary military officials into three groups – high, medium, and low work stress, we found that the moderate work stress has no significant influence on the job satisfaction. 3. The organizational commitment of voluntary military officials – including affective commitment and normative commitment – has no significant moderating effect between work stress and job satisfaction. 4. To some degree, with the perception of continuance commitment, voluntary military officials could keep job satisfaction. It means continuance commitment do have moderating effect.
Keywords : Voluntary Military Officials, Organizational, Commitment, Work Stress, Job Satisfaction Table of Contents
封面內頁 簽名頁 授權書 ...iii 中文摘要 ...iv 英文摘要 ...v 誌謝 ...vii 目錄 ...viii 圖目錄 ...xi 表目錄 ...xii 第一章 緒論 1.1 研究背景與動機 ...1 1.2 研究問題與研究目的 ...3 第二章 文獻探討 2.1 工作壓力理論
...5 2.2 工作滿足理論 ...11 2.3 組織承諾理論 ...20 2.4 各構面間互動關係探討
...37 第三章 研究方法 3.1 研究架構 ...39 3.2 研究假設 ...40 3.3 研究變項的操作性定義 ...42 3.4 衡量工具 ...48 3.5 資料分析方法 ...50 第四章 資料分析 4.1 樣本描述性統計 ...52 4.2 各研究變項相關分析 ...55 4.3 控制變項 ...57 4.4 工作壓力對工作滿足之迴歸分析 ...60 4.5 組織承諾之干擾效應 ...65 第五章 結論與建議 5.1 結論 ...72 5.2 理論與管理涵義 ...74 5.3 研究限制 ...79 5.4 後續研究建議 ...80 參考文獻 ...81 附錄 問 卷 ...94
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