國
立 政 治 大 學
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N a tio na
l C h engchi U ni ve rs it y
第三節 後續研究建議
後續研究可進行波蘭外包服務業之後續發展研究，或以其他國家作為研究對 象。本研究是以波特國家競爭理論為架構所做的研究，後續研究尚可以產業經濟 學之研究途徑，觀察產業動態。
本研究僅整理國內外之中英文文獻與其他來源為主，即使參考大量的波蘭外 包服務組織報告，或以國際外包期刊的文章補強，僅能在國家策略管理的角度分 析，若能以波蘭文進行波蘭外包服務產業之現況研究，更能深刻地呈現其他面向，
希冀後續研究能有所彌補。
‧ 國
立 政 治 大 學
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N a tio na
l C h engchi U ni ve rs it y 參考文獻
一、中文
(一) 書籍
司徒達賢，策略管理（臺北：遠流出版社，1995）。
司徒達賢，策略管理新論-觀念架構與分析方法（臺北：智勝文化，2001）。
吳思華，策略九說-策略思考的本質（臺北：臉譜，2000）。
林建煌，管理學（臺北：智勝出版社，2003）。
麥可·波特著，李明軒譯，國家競爭優勢（臺北：天下文化，1980）。
麥可·波特著，周旭華譯，競爭策略：產業環境及競爭者分析
（臺北：天下文化，2010）。
湯馬斯·佛里曼著，楊振富、潘勛譯，世界是平的（臺北：雅言文化，2007）。
(二) 期刊論文
吳閔鈺，「全球服務外包產業的發展現況」， 臺灣經濟研究月刊，第 33 期（2010），
頁 123-128。
宋笑月、尹少華，「我國服務外包供應商差異化的競爭策略」，求索，第 2 期
（2011），頁 48-49。
孫明貴，「試析日本企業的業務外包戰略」，外國經濟與管理，第 3 期(2002)，
頁 36 -39。
萬幼筠，「企業實施委外作業注意要點」，會計研究月刊，11 月（2004），頁 22-24。
詹政、王鐵山，「中印金融服務外包的競爭格局與策略」，商業研究 ，第 2 期
（2009），頁 53-55。
劉重，「國際外包服務市場，機遇，挑戰」， 商場現代化，第 10 卷，第 451 期
（2005），頁 314-315。
譚力文、田畢飛，「美日歐跨國公司離岸服務外包模式的比較研究及啟示」， 中國軟科學，第 5 期（2006），頁 81-84。
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「投資波蘭 2013」，PAIiIZ，<http://www.paiz.gov.pl/publications/about_poland>。
「波蘭：通往歐洲的門戶」，PAIiIZ，
（2007），頁 121-124。
(四) 報章雜誌、網路
中華民國對外貿易發展協會駐清奈辦事處，「印度外包服務產業」，
<http://chennai.taiwantrade.com.tw/news/detail.jsp?id=5171&lang=zh_TW>
（檢索日期：2015 年 4 月 28 日）。
江國豪，「印度隱憂 搶外包市場新興國家各展野心」，遠見雜誌，2006 年 6 月，第 240 期，< http://www.gvm.com.tw/Boardcontent_12153.html >
（檢索日期：2014 年 2 月 7 日）。
林奐呈，「策略大師 麥可‧波特」，經理人月刊，2009 年 3 月，第 52 期，
<http://www.managertoday.com.tw/?p=1737>（檢索日期：2014 年 3 月 25 日） 。 中國駐菲律賓使館經商參處，「菲律賓服務外包行業發展狀況」，
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Aaker, David A., Developing business strategies(N.Y.: John Wiley & Sons, 1988).
Abell, Derek F., Defining the Business: The Strategy Point of Strategic Planning (N.J.: Prentice-Hall,1980).
Cullen, S., M.Lacity, and L.Willcocks, Outsourcing: All You Need to Know, (Melbourne: White Plume Publishing, 2014).
International Association of Outsourcing Professionals, Outsourcing Professional
Body of Knowledge, (Zaltbommel: Van Haren Publishing, 2010).
Lacity, M. and Leslie Willcocks, The Practice of Outsourcing: From Information
Systems to BPO and Offshoring (UK: Palgrave, 2011).
Lacity, M. C. and Leslie P Willcocks, Advanced Outsourcing Practice: rethinking
ITO, BPO and cloud services (UK: Palgrave, 2011).
Porter, Michael E., Competitive advantage of nations: creating and sustaining
superior performance(N.Y.: Simon and Schuster, 2011).
Porter, Michael E., Competitive strategy: Techniques for analyzing industries and
competitors(N.Y.: Simon and Schuster, 2008).
Willcocks, L., Sara Cullen, and Andrew Craig, The Outsourcing Enterprise: From
Cost Management to Collaborative Innovation (UK: Palgrave, 2011).
Winter, Sidney G., Business and Environment(Hamburg: Mc Grawhill Book Company,1998).
(二) 期刊論文
Alpar, Paul, and Aditya N. Saharia, “Outsourcing Information System Functions:
An Organization Economics Perspective, ” Journal of Organizational Computing, Vol.5, No.3(1995), p.197-217.
Amiti, Mary and Shang-Jin Wei, “Services Offshoring and Productivity: Evidence from the United States,” NBER working paper, NO. 11926(2006).
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Antràs, Pol and Elhanan Helpman, “Global Sourcing,” Journal of Political Economy, Vol. 112(2004), p. 52–80.
Barney, J. B., “Organizational Culture：Can It be a Source of Sustained Competitive Advantage?” Academy of Management Review, Vol. 11(1986), p. 656-665.
DiRomualdo, Anthony & Gurbaxani, Vijay, “Strategic Intent for IT Outsourcing,”
Solan Management Review, Vol.39, No. 4(1998), p. 67-80.
Javalgi, R. R. G., Joseph, W. B., Granot, E., & Gross, A. C.,"Strategies for sustaining the edge in offshore outsourcing of services: the case of India," Journal of
Business& Industrial Marketing, Vol. 28, No. 6(2013), p. 475-486.
Kapur, Devesh and Ravi, Ramamurti,"India's emerging competitive advantage in services," The Academy of Management Executive, Vol. 5, No. 2(2001), p. 20-32.
“ The Outsourcing Journal - Special Editions CEE,” Outsourcing Journal,
<http://www.outsourcing-journal.org/print>, p. 7-27.
(三) 報告
ABSL academy,” ABSL academy Program,”
<http://abslacademy.pl/wp-content/themes/websitetheme/assets/ABSL_Academy _Program_EN.pdf>
ABSL, “Business Services and ICT Sector in Lublin,” <http://issuu.com/abslpoland>.
ABSL, “Business Services and IT Sector in Małopolska,”
<http://issuu.com/abslpoland>.
ABSL, “Business Services for Financial Sector. Success Story of Poland,”
<http://issuu.com/abslpoland>.
ABSL, “Business Services Sector in Katowice and the Silesia Metropolis,”
<http://issuu.com/abslpoland>.
ABSL, “Business Services Sector in Poland 2013,” <http://issuu.com/abslpoland>.
ABSL, “Business Services Sector in Poland 2014,”
<http://absl.pl/documents/10186/26940/raport_absl_2014_EN_150107_epub.pdf /c37da722-99aa-4c08-a46d-10bd46000bfb>
ASBL, “Business Services Sector in Katowice and the Silesia Metropolis,”
<http://issuu.com/abslpoland>.
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ASBL,“Business Services and ICT Sector in Lublin,” <http://issuu.com/abslpoland>.
Baker & McKenzie ,”Business Services Sector in Poland,”
<http://www.bakermckenzie.com/BKPolandBusinessServicesSector13/>
EF Education First, “English Proficiency Index for non-native English speakers,”
<http://www.kernvakengels.nl/english-in-54-countries.pdf >
Górecki, Janusz “Establishment of Foreign Business Services Sector in Poland and Its Relations with the Local Environment,”
<http://www.export.gov/poland/doingbusinessinpoland/index.asp>
Jones Lang LaSalle, “Onshore, Nearshore, Offshore: Unsure? A 2013 Polish
Perspective, ”<http://www.paiz.gov.pl/publications/paiiiz_partners_publications.
Jones Lang LaSalle, “Onshore, Nearshore, Offshore: Unsure? A 2013 Polish Perspective, ”<http://www.paiz.gov.pl/publications/paiiiz_partners_
publications>.
KPMG, “Raport KPMG - Specjalne Strefy Ekonomiczne. Edycja 2011,”
<http://www.paiz.gov.pl/publications/about_poland>.
McKinsey,” McKinsey Global Growth Model,”
<http://www.mckinsey.com/locations/warsaw/publications/Poland%202025 _full_report.pdf >
Mckinsey,”Poland 2025: Europe’s new growth engine,”
<http://www.mckinsey.com/locations/warsaw/publications/Poland%202025_full _report.pdf>
PAIiIZ, “Business Autumn in Poland 2012,”
<http://www.paiz.gov.pl/publications/about_poland>.
PAIiIZ, “Business Spring in Poland 2012,”
<http://www.paiz.gov.pl/publications/about_poland>.
PAIiIZ, “Business Summer in Poland 2012,”
<http://www.paiz.gov.pl/publications/about_poland>.
PAIiIZ, “Business Winter in Poland 2012,”
<http://www.paiz.gov.pl/publications/about_poland>.
PAIiIZ, “Business Winter in Poland 2013,”
<http://www.paiz.gov.pl/publications/about_poland>.
PAIiIZ, “Invest in Poland 2013,”
<http://www.paiz.gov.pl/publications/about_poland>,.
‧
PAIiIZ, “Investing in Poland 2014,”
<http://www.paiz.gov.pl/publications/about_poland>.
PAIiIZ, “Investor's Guide - Poland. How to do Business,”
<http://www.paiz.gov.pl/publications/about_poland>.
PAIiIZ, “Legal aspects of doing business in Poland 2012,”
<http://www.paiz.gov.pl/publications/about_poland>.
PAIiIZ, “Poland. Open for Business,”
<http://www.paiz.gov.pl/publications/about_poland>.
PAIiIZ, “Special Economic Zones - 2011 Edition,”
<http://www.paiz.gov.pl/publications/about_poland>.
Polish Information and Foreign Investment Agency,” Foreign investors in Poland,”
<http://www.paiz.gov.pl/publications/foreign_investors_in_poland>
Polish Outsourcing&More Magazine - September Issue,”
<http://www.outsourcingandmore.pl/userfiles/file/numery/outsourcing-and-more -22.pdf>.
Tholons, "2013 Top 100 Outsourcing Destinations,”
<http://www.tholons.com/TholonsTop100/pdf/Tholons%20Top%20100%202013 _Rankings%20and%20Report%20Overview.pdf>.
Tholons,"2015 Top 100 Outsourcing Destinations,”
<http://www.tholons.com/nl_pdf/Tholons_Whitepaper_December_2014.pdf>.
Warehouse Finder, “Industrial Market in Poland 2014,”
<http://www.paiz.gov.pl/publications/paiiiz_partners_publications>.
World Bank Group,“Doing Business in Poland 2015,”
<http://www.doingbusiness.org/~/media/GIAWB/Doing%20Business/Document s/Subnational-Reports/DB15-Poland.pdf>
(四) 網路
Accenture, “Outsourcing Services,”
<http://www.accenture.com/us-en/outsourcing/Pages/index.aspx>
(Access Date: 8 June 2015).
‧
BNP Paribas,”BNP Paribas Real Estate Guide To Investing In Poland 2014,”
<http://www.paiz.gov.pl/publications/how_to_do_business_in_poland>
(Access Date: 14 June 2015).
BMI research,” India,”<http://www.bmiresearch.com/india>
(Access Date: 8 June 2015).
Business Monitor International,” Information Technology,”
<http://www.bmiresearch.com/information-technology>
(Access Date: 8 June 2015).
CBRE,”Poland Shoping Centre Index 2015 Summary,”
<http://www.cbre.pl/pl_en/research>( Access Date: 14 June 2015).
Central and Eastern Europe,”
<http://www.ahkungarn.hu/marktinfos/wirtschaftsstatistiken/>(19 May 2015).
Clutch, Outsourcing location,”<https://clutch.co/outsourcing-location/poland>
(Access Date: 14 June 2015).
Eurostat,” Labor productivity,”
<http://ec.europa.eu/eurostat/web/structural-business-statistics/data/database >
(Access Date: 19 May 2015).
Eurostat,“International trade,”
<http://ec.europa.eu/eurostat/web/international-trade/statistics-illustrated>
(Access Date: 8 June 2015).
Economist,” Poland’s Second Golden Age: Europe’s Unlikely Star,”
<http://www.economist.com/news/leaders/21605910-poland-just-had-best-25-years-half-millennium-its-transformation-remains>
(Access Date: June 28, 2014).
Eurostat,” General and regional statistics,”
<http://ec.europa.eu/eurostat/data/browse-statistics-by-theme>
(Access Date: 8 June 2015).
Economic Times, “Midsize cities in Poland, a hub of outsourcing industry,”
<http://economictimes.indiatimes.com/news/international/business/
midsize-cities-in-poland-a-hub-of-outsourcing-industry/articleshow/27776948.c ms>.
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German Chambers of Commerce and Industry,” AHK Investment Climate Survey Getreal Poland,” Career-advice,”<http://getreal.pl/career-advice/#top-skills>
(Access Date: 20 June 2015).
Hays Poland,” SSC/BPO boom in Poland,”
<http://www.hays.com.co/transforme-su-empresa/shared-service-centre/HAYS_4 93022>( Access Date: 20June 2015).
International Monetary Fund,”World Economic Outlook Database,”
<https://www.imf.org/external/pubs/ft/weo/2014/02/weodata/index.aspx>
(Access Date: 16 May 2015).
Polish Bureau of Statistics,”Poland - macroeconomic indicators,”
<http://stat.gov.pl/en/poland-macroeconomic-indicators/>
(Access Date: 17 May 2015).
PAIiIZ “About PAIiIZ,”, <http://www.paiz.gov.pl/about_us/paiiiz#>
(Access Date: 13 March 2014).
Road Show Polska, “IX Polish Outsourcing Forum in Germany,”
<http://roadshowpolska.pl/e/node/303>(Access Date: 13 March 2014).
World Bank Group,” Doing Business 2009 and Doing Business 2015,”
<http://www.doingbusiness.org/rankings>(Access Date: 17 May 2015).
Organization for Economic Cooperation and Development,” Employment,”
< https://data.oecd.org/emp/hours-worked.htm>(Access Date: 8 June 2015).
National Association of Software and Services Companies,
"Vision,"<http://www.nasscom.in/about-nasscom >(Access Date: 20 June 2015).
ICAEW,“offshore accounting outsourcing the case of india,”
<https://www.icaew.com/~/media/corporate/files/products/finance%20and%20m anagement/offshore%20accounting%20outsourcing%20the%20case%20of%20in dia.ashx>( Access Date: 8 June 2015).
WTO, “Offshoring services: recent developments and prospects,”
<http://www.wto.org/english/res_e/booksp_e/anrep_e/wtr05-3c_e.pdf>
(Access Date: 17 March 2014).