組織公平、信任、工作滿意度與組織公民行為關係之研究 羅翊瑄、曾耀煌
E-mail: 365848@mail.dyu.edu.tw
摘 要
近年來，由於組織經營的環境體系變遷迅速，如何了解並協助組織中的成員，持續保有正面積極的工作價值觀與組織向心 力日顯重要。事實上，不論是組織公平或是信任、工作滿意度、組織公民行為都是組織得以順利運作之基礎，本研究將以 此四變項作為本研究研究之焦點。 本研究首先透過相關文獻理論，建構出研究架構，以及各變數之操作型定義，並以桃園 機場公司工作者為對象設計問卷，總計回收有效問卷共209份，透過統計軟體SPSS12.0 及AMOS18.0軟體進行資料分析並 驗證各變數的關係。 本研究結論為：(1)組織公平對信任具有正向顯著關係；(2)組織公平對工作滿意度具有正向顯著關係
；(3)信任對工作滿意度具有正向顯著關係；(4)工作滿意度對組織公民行為具有顯著的正向關係。 最後，根據研究的結果，
對管理者提供管理意涵以及未來此領域的研究提出後續研究建議以茲參考。
關鍵詞 : 組織公平、信任、工作滿意度、組織公民行為
目錄
中文摘要 iii 英文摘要 iv 誌謝 v 內容目錄 vi 圖目錄 vii 表目錄 viii 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 3 第三節 研究流程 3 第二章 文獻探討 5 第一節 桃園國際機場公司 5 第二節 組織公平 7 第三節 信任 12 第四節 工作滿意度 16 第五節 組織公民行為 20 第六節 組織公平、信任、工作滿意度與組織公民行為關係之 相關研究 25 第三章 研究方法 37 第一節 研究架構 37 第二節 研究假設 38 第三節 變數的操作型定義與衡量 38 第四 節 問卷與樣本結構設計 43 第五節 統計分析方法 45 第四章 實證資料分析 48 第一節 描述性分析 48 第二節 各變數 特性分析 50 第三節 驗證性因素分析 55 第四節 信度及效度分析 61 第五節 結構方程分析 67 第六節 綜合討論 71 第 五章 研究結論與建議 75 第一節 研究結論 75 第二節 管理意涵 76 第三節 研究限制與後續建議 78 參考文獻 80 附錄 問卷 100
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