第五章 結論
二、 英文部分
Aull-Hyde, T., Erdogan, J. & Duke, K. (2006). An experiment on the consistency of aggregated comparison matrices in AHP. European Journal of Operational Research, 171(1), 290-295.
Baker, D.L. (2004). E-government: website usability of the most populous counties.
PhD, Arizona State University: USA.
Barnes, S. J., & Vidgen, R. (2007). Interactive e-government: Evaluating the web site of the UK inland revenue. International Journal of Electronic Government Research, 3(1), 19-37.
Beech, I. B., (2001). The Delphi approach: Recent applications in health care. Nurse Researcher, 8(4), 38-47.
Beehr, T. A., & Newman, J. E. (1978). Job stress, employee health, and organizational effectiveness: A facet analysis, model, and literature review. Personnel psychology, 31(4), 665-699.
Belanger, F., & Hiller. (2006). A framework for e-government: Privacy implications.
Business Process Management Journal, 12(1), 48–60.
Bhatnagar, S., Rao, R. T. P., Singh, N., Vaidya, R., & Mandal., M. (2007). Impact assessment study of e-government project in India. Ahmedabad: Center for e-Governance, Indian Institute of Management
Bouckaert, G. W., Dooren, V., & Sterck, M. (2003). Prestaties meten in de Vlaamse overheid: een verkennende studie. Leuven: Steunpunt Bestuurlijke Organisatie Vlaanderen.
Brookings Institution, ―Improving Technology Utilization in Electronic Government around the World, 2008‖, released on August, 2008.
Brown, M. M., & Brudney, J. L. (2001). Achieving advanced electronic government services: An examination of obstacles and implication from an international perspective. In Paper presented at the National Public Management Research Conference, Bloomington, IN.
Bryson, J. M., Crosby, B. C., & Stone, M. M. (2006). The design and implementationof cross-sector collaborations: Propositions from the literature.
Public Administration Review, 66(1): 44-55.
Buckley, J. (2003). E-service quality and the public sector. Managing Service Quality, 13(6), 453-462.
Buckly, J. J. (1985). Fuzzy hierarchy analysis. Fuzzy Sets and System, 17, 233-247.
Castelnovo, W. & Simonetta, M. (2007). The Evaluation of e-Government projects for Small Local Government Organisations. The Electronic Journal of e-Government, 5(1), 21 - 28, available online at www.ejeg.com
Chircu, A. M. (2008). E-government evaluation: towards a multidimensional framework. Electronic Government: An International Journal, 5(4), 345–363.
Cooper, C. L, & Cartwright, S. (1994). Healthy mind; healthy organization-A proactive approach to occupational stress. Human relations, 47(4), 455-471.
Cooper, C. L., & Marshall, J. (1976). Occupational sources of stress: A review of the literature relating to coronary heart disease and mental ill health. Journal of Occupational Psychology, 49(1), 11-28.
DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information system success: A ten-year update. Journal of Management Information Systems, 19(4), 9-30.
Dutta, S., & Mia, I. (Eds.) (2010). The global information technology report 2009–2010: Mobility in a networked world. Geneva: World Economic Forum &
INSEAD.
Economist Intelligence Unit, (2010), the 2010 Digital Economy Rankings, Retrieved from:
http://graphics.eiu.com/upload/EIU_Digital_economy_rankings_2010_FINAL_
WEB.pdf
Esteves., J. & Joseph, R. C. (2007). A comprehensive framework for the assessment of e-Government projects. Government Information Quarterly, 25(1), 118-132.
European Commision, DG Information Society. (2004). Top of the web: User satisfaction and usage survey of e-government Services. Copenhagen, Denmark:
European Commission.
http://europa.eu.int/information_society/activities/egovernment_research/doc/top _of_the_web_report_2004.pdf
European Commision, Information Society & Media Directorate-General, (2009a).
Study on User Satisfaction and Impach in EU27. Brussels: European
Commission. Retrieved from:
http://www.epractice.eu/files/media/media2599.pdf
European Commision, Information Society and Media Directorate-General, (2009b), Smarter, Faster, Better eGovernment-8th eGovernment benchmarking. Brussels:
European Commission. Retrieved from:
http://ec.europa.eu/information_society/eeurope/i2010/docs/benchmarking/egov_
benchmark_2009.pdfEuropean.
Commision, Information Society and Media, (2009c). i2010 High Level Group Benchmarking Digital Europe 2011-2015 a conceptual framework. Brussels:
European Commission. Retrieved from http://ec.europa.eu/information_society/eeurope/i2010/docs/benchmarking/bench marking_digital_europe_2011-2015.pdf
European Commision, Information Society and Media, (2009d). Digitizing Public Services in Europe: Putting ambition into action, 9th Benckmark Measurement.
Brussels: European Commission. Retrieved from:
http://ec.europa.eu/information_society/newsroom/cf/item-detail-dae.cfm?item_i d=6537.
European Commission, Information Society and Media, (2006). eGovernment Economics Project (eGEP) Measurement Framework, Final Version. Brussels:
European Commission.. Retrieved from, http://www.umic.pt/images/stories/publicacoes200709/D.2.4_Measurement_Fra mework_final_version.pdf
Ferris, Gerald R, Fedor, Donald B, Chachere, J Gregory, & Pondy, Louis R. (1989).
Myths and politics in organizational contexts. Group & Organization
Management, 14(1), 83-103.
Ferris, Gerald R., Frink, D. D., Gilmore, David, C., & Kacmar, K. M. (1994).
Understanding as an antidote for the dysfunctional consequences of organizational politics as a stressor. Journal of Applied Social Psychology, 24(13), 1204-1220.
Flynn, N. (2002). Public Sector Management, 4th edn., Pearson Education, Harlow.
General Accounting Office. (2001). Electronic government: Challenges must be addressed with effective leadership and management. 1-2. GAO-01-959T.
Glassey, O. & Glassey, O. F. (2004). A Proximity Indicator for e -Government.
Journal of E-Government, 1(4), 5-20
Gouscos, D., Kalikakis, M., Legal, M. & Papadopoulou, S. (2007). A general model of performance and quality for one-stop e-Government service offerings.
Government Information Quarterly, 24, 860–885
Graafland-Essersand, I. & Ettedgui, E. (2003). Benchmarking e-Government in Europe and the US, Statistical Indicators Benchmarking the Information Society, SIBIS
Greenberg, J. S. (1999). Comprehensive stress management (6th Ed.). Boston:
Willliam C./Brown.
Greenberg, J., & Baron, R. A. (2003). Behavior in organizations: Understanding and managing the human side of work (8th ed.). Upper Saddle River, NJ: Pearson Education, Inc.
Gupta, M. P. & Jana, D. (2003). E-government evaluation-A framework and case study. Government Information Quarterly, 20, 365–387
Gupta, P. (2007). Challenges and Issues in e-Government Project Assessment.
Retrieved from: http://www.nisg.org/knowledgecenter_docs/A03040005.pdf
Heeks, R. (2006). Understanding and measuring eGovernment: International benchmarking studies. In Presented at the UDESA workshop, E-Participation and E-Government: Understanding the Present and Creating the Future, Budapest, Hungary, July (p. 2006).
Heintzman, R. & Marson, B. (2005). People, service and trust: is there a public sector service value chain. International Review of Administrative Science, 71(4), 549-575.
Holzer, M. & Kim, S. T. (2007). Digital Governance in Municipalities Worldwide (2007)~A Longitudinal Assessment of Municipal Websites Throughout the World. The E-Governance Institute National Center for Public Performance and Globale-Policy e-Government Institute, Graduate School of Governance Sung kyun kwan University. Rutgers, the State University of New Jersey, Campus at New York
Horan, T. A., Abhichandani, T., & Rayalu, R. (2006). Assessing user satisfaction of e-government services: Development and testing of quality-in-use satisfaction with advanced traveler information system (ATIS). Proceedings of the 39th Hawaii International Conference on System Science, Hawaii.
Jaeger, P. T. & Thompson, K. M. (2003). E-government around the world: Lessons, challenges, and future directions. Government Information Quarterly, 20, 389 –394
Jassen, D., Rotthier S., & Snijkers, K. (2004). If you measure it they will score: An assessment of international e-government benchmarking. Information Polity, 9(3-4), 121-130
Jeremy, W. S. (2005). Stress at work: Management and prevention. Boston:
Elsevier/Butterworth-Heinemann.
Kearn, I. (2004). Public Value and E-Government, Institute for Public Policy Research: London
Kertesz, S. (2003). Cost-Benefit Analysis of e-Government Investments. MA.:
Harvard University.
Lahiff, J. M., & Penrose, J. M. (1997). Business communication (5th Ed.).
Englewood Cliffs, N.J.: Prentice-Hall.
Lester, D. L., Pamell, J.A. & Carraher, S., (2003). Organiztional Life cycle: A five stage empirical scale, The International Journal of Organizalional Analysis, 11(4), 339-354
Liu, J., Derzsi, Z., Raus, M., & Kipp, A. (2008). eGovernment Project Evaluation: An Integrated Framework. In M. A. Wimmer, H. J. Scholl & E. Ferro (Eds.), Electronic Government, 5184(2008), 85-97: Springer-Verlag Berlin / Heidelberg.
Loiacono, E. T., Watson, R. T., & Goodhue, D. L. (2007). WebQual: An instrument for cunsumer evaluation of web sites. International Journal of Electronic Commerce, 11, 51-87
Maio, A. D. & McCliure, D. (2008) Using the E-Government Assessment Questionnaire. CT: Gartner Inc.
Manfred F. R. (1976). Organizational Stress: A Call for Management Action. Sloan Management Review, 21(1), 3-14.
Matteson, M. T., & Ivancevich, J. M. (1987). Controlling work stress: Effective human resource and management strategies. San Francisco, Calif: Jossey-Bass.
Millard, J & Shahin, J (2006). Towards the eGovernment vision for EU in 2010:
research policy challenges. For the Institute of Prospective Technological Studies, Seville, Spain, European Commission, DG JRC.
Millard, J. (2007). Europeane-Government 2005-2007: Taking stock of good practice and progress toward simple mentation of the i2010 e-Government Action Plan.
BEL.: European Commission.
Millard, J. (2008). E-Government measurement for policy makers. European Journal of ePractice, 4. Retireved from: http://www.epractice.eu/files/4.3_0.pdf
Miller, G. A., 1956, The Magic Number Seven, Plus or Minus Seven: Some Limits on our Capacity for Processing Information, Psychological Review, 63(2), 81-97.
Mintzberg, H. (1996). Managing government, governing management. Harvard Business Review, 74(3), 75–83.
Montagna, J. M. (2005). A framework for the assessment and analysis of electronic government proposals. Electronic Commerce Research and Application, 4(3), 204-219.
Moon, M. J. & Norris, D. F. (2005). Does managerial orientation matter? The adoption of reinventing government and e-government at the Municipal level.
Information Systems Journal, 15(1), 43–60.
Moon, M. J. (2002). The evolution of e-government among municipalities rhetoric or reality. Public Administration Review, 62(4), 424-433.
Norris, D. F., & Moon, M. J. (2005). Advancing E-Government at the Grassroots:
Tortoise or Hare? Public Administration Review, 65(1), 64–75.
Obi, T. (2009). 2009 WASEDA University e-Government Ranking. Tokyo: The Waseda University Institute of e-Government.
Obi, T. (2011). 2011 WASEDA Univeristy World e-Government Ranking. Tokyo: The
Waseda University Institute of e-Government.
OECD. (2002). E-Government Projects, Seminar Vision, Responsiveness and Measurement. Paris: OECD.
OECD. (2006). OECD e-government project: Proposal for work on an inventory of e-government business case indicators. Paris: OECD.
Orange, G., Burke, A., Elliman, T., & Kor, A. L. (2006). CARE: An integrated framework to support continuous, adaptable, reflective evaluation of e-government systems: A research note. In Presented at European and Mediterranean Conference on Information Systems, Alicante, Spain, July.
Pace, R. W. & Faules, D. F. 1994. Organizational communication (3rd Ed.). New Jersey: Prentice-Hall.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.
Journal of Retailing, 64(1), 29 – 40.
Parasuraman, A., Zeithaml, V., & Malhotra, A. (2005). E-S-QUAL: A multiple-item scale for assessing electronic service quality. Journal of Service Research, 7(3), 213-233.
Parasuramen, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implication for future. Journal of Marketing, 49, 41-50.
Petter, S., Delone, W., & Mclean, E. (2008). Measuring information systems success: models, dimensions, measures, and interrelationships. European Journal of Information Systems, 17(3), 238.
Rao, T. P. R, Rao, V. V., Bhatnagar, S. C. & Satyanarayana, S. J. (2004).
E-Governance Assessment Frameworks (EAF Version 2.0). India: Department of Information Technology, Government f India. Retrieved form:
http://www.iimahd.ernet.in/egov/documents/assessment-frameworks.pdf
Raus, M., Liu, J., Kipp, A. (2010). Evaluating IT innovations in a business-to-government context: A frameworkand its applications. Government Information Quarterly, 27, 122–133
Reddick, C. G., (2009). Factors that Explain the Perceived Effectiveness of E-Government- A Survey of United States City Government Information Technology Directors. International Journal of Electronic Government Research, 5(2)
Rowley, J., (2010). e-Government stakeholders—Who are they and what do they want?
International Journal of Information Management, doi:10.1016/j.ijinfomgt.2010.05.005
Sakowicz, M. (2004). How Should e-Government Be Evaluated? Different Methodologies and Methods, in: NISPAcee occasional papers, Volume V, No. 2, Spring, S. 18-26.
Santos, J. (2003). E-Service Quality: A Model of Virtual Service Quality Dimensions.
Managing Service Quality, 13(3), 233-246.
Schellong, A. (2009). EU eGovernment Benchmark 2010+: General remarks on the future of benchmarking digital egovernment in the EU, Retrieved from http://www.iq.harvard.edu/blog/netgov/papers/schellong_2009_wp_eu_egovern ment_benchmarking_future_methodology.pdf
Song, H. J. (2010). Building E-Governance through Reform: the Korean Experience.
Journal of E-Governance, 33, 49–60.
Stowers, G. N. L. (2004). Measuring the Performance of E-Government. Washington, D.C.: IBM Center for the Business of Government.
Stowers, G. N. L., (2001). Commerce Comes to Government on the Desktop:
E-Commerce Applications in the public Sector. IBM Center for the Business of Government: San Francisco State University.
Sukasame, N. (2004). The development of e-service in Thai government. BU Academic Review, 3, 8. Retrieved from February 26, 2010,
http://www.bu.ac.th/knowledgecenter/epaper/jan_june2004/nittana.pdf
Torres, L, Pina, V. & Royo, S. (2005). E-government and the transformation of public administrations in EU countries: Beyond NPM or just a second wave of reforms?
Online Information Review,
Torres, L., Pina, V., & Acerete, B. (2006). E-Governance developments in European Union cities: Reshaping government’s relationship with citizens. Governance, 19(2), 277-302.
UNESCAP. (2008). United Nations e-government Survey 2008 Poverty and Development Section. New York: United Nations Economic and Social affairs.
United Nations. (2008). E-government survey 2008; from e-government to connected governance. New York: UN.
United Nations. (2008). United Nations e-Government Survey 2008: From e-government to connected governance. New York: United Nations.
United Nations. (2010). United Nations E-Government Survey 2010-Leveraging e-government at a time of financial and economic crisis, New York: United States.
Vaidya, K. (2007). Applying the DeLone and McLean information success model to measure public e-procurement success. Paper presented at the CollECTeR 2007, Melbourne Australia.
Venkatesh, V., & Davis, F. D. (2000). A theoretical extension of the thenology acceptance model: Four longitudinal field studies. Management Science, 46(2), 186-204.
Verleye, G., Karamagioli, E., Verdegem, P., Jenner, S., & Poelmans, M. (2010).
eGovernment Monitor Network, Measure paper 3: Impact measurement,
eGovMoNet. eGovernment Monitor Network Project no.: CIP 224998. Retrieved from http://www.egovmonet.eu/Papers/Papers/Impact_Paperv1_0.pdf
Vigoda, E. (2002). Stress ‐ related aftermaths to workplace politics: The relationships among politics, job distress, and aggressive behavior in organizations. Journal of Organizational Behavior, 23(5), 571-591.
Wassenaar, A. (2000). E-government value chain models: E-government from a business (modeling) perspective. In Tjoa, A. M., Wagner, R.R., & Al-Zobaidie, A. (Eds.), Proceedings of the 11th International Workshop on Database and Expert Systems Applications. (289-293). Washington: IEEE Computer Society.
Wauters, P. (2006). Benchmarking e-Government Policy within the e-Europe Program. Asilib Proceeding, 58(5), 389-403.
West, D. M. (2004). E-Government and the transformation of service delivery and citizen attitudes. Public Administration Review, 64(1), 15-27.
West, D. M. (2008). Improving Technology Utilization in Electronic Government around the World, 2008. Retrieved from http://www.brookings.edu/reports/2008/0817_egovernment_west.aspx
Wolfinbarger, M., & Gilly, M.C. (2003). eTailQ: Dimensionalizing, measuring and predicting etail quality. Journal of Retailing, 79(3), 183-198
World Economic Forum, (2010). Global Information Technology Report 2009-2010-ICT for Sustainability, released on March,
Yildiz, M. (2007). E-government research: Reviewing the literature, limitations, and ways forward. Government Information Quarterly, 24, 646–65
Heeks (2006) Millard (2007)
European Commision(2009) Verleye, et al. (2010)
UN (2010) WEF(2010) 個人網際網路
使用者指標 (包括政府與 企業)
UN (2010)
WEF(2010) 個人電腦指標 UN (2010) 個人固定寬頻
指標
UN (2010) WEF(2010) EIU & IBM(2010) 統計資料庫 Brown University(2008)
Kertesz(2003) 網路覆蓋率 Wasada(2010)
(Network
Preparedness) EIU & IBM (2010)
法規環境 電子化建設有 法令規章依據
Heeks (2006) Millard (2008)
曾冠球、胡龍騰，莊文忠(2010) Baker (2004)
EIU & IBM (2010)
Heeks (2006)
Brown University(2008)
曾冠球、胡龍騰、莊文忠(2010) Reddick(2009)
安全政策
Heeks (2006)
Brown University (2008) Reddick(2009)
人力資源
組織人力 組織人數 蕭乃沂、羅晉(2009、2010) 學歷背景 黃朝盟、黃東益、劉宜君(2007) 技術(skill) 資訊背景 黃朝盟、黃東益、劉宜君(2007) 資訊素養 黃朝盟、黃東益、劉宜君(2007)
Millard (2008) Verleye, et al. (2010)
領導
計畫的主管、
協辦或執行機 關的領導程度
蕭乃沂、羅晉(2009、2010) Gupta(2007)
Heeks(2006) 投入階段
經費
計畫對組織經 費占比
Janssen, et al., 2004
蕭乃沂、羅晉(2009、2010) Flynn(2002)
Millard, 2008 研究發展對計
畫經費占比
Janssen, et al., 2004
蕭乃沂、羅晉(2009、2010) European commission (2009) 計畫支出成本
比例
Verleye, et al. (2010) Heeks (2006)
Esteves & Joseph (2008) Vaidya (2007)
Rowley (2010) 黃東益等(2009)
Kertesz(2003) Flynn (2002) 施能傑(2010) 計畫人力成本
比例
Heeks (2006)
Esteves & Joseph (2008) 工作人力 數量 (Heeks, 2006)
蕭乃沂、羅晉(2009、2010) 資訊素養 黃朝盟、黃東益、劉宜君(2007) 政治支持 政治主管的重
視程度
Millard, 2008
黃朝盟、黃東益、劉宜君(2007) EIU & IBM(2010) 施能傑(2010) 資源分配 財政分配與控
制
Song(2010) Rowley (2010) 過程階段
推廣 行銷推廣 Wasada(2010)
Millard, 2008
教育訓練 計畫執行人員 技能培訓課程
Wagenheim & Reurink(1991) OECD(2002)
黃朝盟、黃東益、劉宜君(2007) Millard, 2008
管理
知識管理 資訊分享(管 道、行為)
Wasada(2010) OECD(2002)
黃朝盟、黃東益、劉宜君(2007)
Wagenheim & Reurink (1991) Verleye, Karamagioli,
Verdegem, Jenner, &
Poelmans(2010) Millard (2007)
風險管理
Millard (2008)
Kertesz(2003)
(政府)整合
流程
政府在電子化 計畫上有整合 前/後端流程
Christopher (2009)
蕭乃沂、羅晉(2009、2010) OECD (2002)
政府機關資訊 長(CIO in Government) 有無設置
Wasada (2010) 施能傑(2010)
systems)
黃朝盟、黃東益、劉宜君(2007) Millard (2008)
Rowley (2010)