工程專案管理服務品質與顧客滿意度研究

(2000), “Assessing the Effects of Quality, Value, and Customer Satisfaction on Consumer Behavioral Intentions in Service Environments,” Journal of Retailing, Vol. (2001),

Through literatures relevant to service quality, service value, customer satisfaction and customer loyalty, this research conducts study on the five aspects of the theme

有感於瑞典與美國顧客滿意指標的成功經驗，屬於歐洲的顧客滿意指標 (European Customer Satisfaction Index, ECSI) 乃在官方授意下由歐洲品質組織 (European Organization for

On regression analysis, we had found that perceived waiting time had native effect on sensation of waiting for getting medicine, service quality and general satisfaction, but

The study suggests that brand equity has four sub-constructs, including brand awareness, brand association, perceived quality and brand loyalty.. The confirmatory

And we also used company image, service quality perceived quality, customer satisfaction, customer loyalty, and customer complaint to measure the car customer

and Lindcestad, B., “Customer Loyalty andComplex Services-The Impact of Corporate Image on Quality, Customer Satisfaction and Loyalty for Customers with Varying Degrees if

(1)The service quality has positive direct effect on customer satisfaction;(2)The customer satisfaction has positive direct effect on customer loyalty; (3)The trust has